Need to integrate Servicenow with Freshwork tool

[Sneha K S]

Hi All,

Need to integrate. ServiceNow with the Freshworks tool, so kindly let us know what are the steps we need to follow and please share the relative document regarding. integration of Freshservice with ServiceNow.

Thanks,

Sneha K S(ICORE-CIS)

Wipro 

[Community Alums]

Hi @Sneha K S ,

 There is no Official documentation Available for Freshworks as of now.

you can integrate servicenow with Freshservice without using any third party. On ServiceNow you will have to create a business rule with REST api script to push the data. You can find examples of this on the servicenow community. On freshservice you can use our workflow automator webhooks or web request node to trigger api call. 

Freshservice api details are available at api.freshservice.com and for servicenow you can get the api by going to REST api explorer in navigation section and you can use the condition builder to get the end point of a specific table.

[Eric Smith]

Hi, Sneha. Hope you've resolved your integration issue. In case you have to execute the same integration in the future and would like to explore an alternative way - check out this integration tool. It's called zigiops - a connector that requires 0 coding. We recently used it for a client. 

[ElijahStownton]

To integrate ServiceNow with Freshworks (Freshservice), you'll need an integration platform that supports both services, like Skyvia. It offers a cloud-based solution for integrating different IT and customer service tools without requiring extensive coding knowledge. Steps typically involve setting up Skyvia, configuring connections for both ServiceNow and Freshservice, mapping the data fields you wish to synchronize, and then automating the data flow between the two platforms.