Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Need to know default due date is getting populated in RITM

sivasankar Yash
Tera Contributor

Need to Know how default due date is getting populated. For more Clarification Please Refer Attachment.

2 REPLIES 2

Community Alums
Not applicable

Hi @sivasankar Yash ,

By default OOTB we have a logic to get this field based on Delivery time present on catalog item-

 

SanjayG_0-1741594450898.png

 

After I requested the catalog item-

SanjayG_1-1741594528474.png

 

Due date is populated.

 

Ankur Bawiskar
Tera Patron
Tera Patron

@sivasankar Yash 

there is a calculation for that

check these links

What populates the due date/ Delivery time (Req&ritm) 

Due Date on RITM 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader