need to make assignment group visible to only specific group members only.

[bhupendra paree]

Hello All,

I want to hide an assignment group for specific groups members (so that they cant assign tickets to my group) or 

in other words, I want to make an assignment group visible to a specific group members only and not every one other than those members. 

How can i achieve it (for any form - assignment group field value), please advise.

[Ankur Bawiskar · Accepted solution]

@bhupendra paree 

you can use advanced ref qualifier on that field

something like this

javascript: var query = ''; if(gs.getUser().isMemberOf('Group A')) query = 'sys_id!=groupSysIdYouWantToHide'; query;

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Subham Mundra1 · Accepted solution]

Hi @bhupendra paree ,

You can modify and use the below code in your "Assignment Group" advanced reference qualifier:-

javascript&colon; (gs.getUser().isMemberOf("<group name who should see all the groups>")) ? 'active=true' : 'active=true^sys_id!=<sysId of the group you want to hide>' ;

If you find this helpful, mark my answer helpful.

Regards,

Subham

[Subham Mundra1]

This seems to be referring to a script include, which will return a encoded query after running few logics. you can try and incorporate the mentioned code snippet in the existing script include. The code snippet I have mentioned is nothing but an IF statement.

[Gunjan Kiratkar · Accepted solution]

Hi @bhupendra paree ,

Use below script include and dictionary override :

Script Include :

var assignmentGroupRestrictions = Class.create();
assignmentGroupRestrictions.prototype = {
    initialize: function() {
    },
	
	hideAssignmentGroup : function (){
		if (gs.getUser().isMemberOf('Database') || gs.getUser().isMemberOf('Software')){ //Enter group names here from which you wanted to hide the assignment groups
		return 'sys_id!=477a05d153013010b846ddeeff7b1225^sys_id!=019ad92ec7230010393d265c95c260dd'; //Copy encoded query from group table by entering sys_id of groups which you don't want to show at assignment group level. (Make query as sys_id is not 477a05d153013010b846ddeeff7b1225 AND sys_id is not 019ad92ec7230010393d265c95c260dd)
		} 
	},

    type: 'assignmentGroupRestrictions'
};

Override Reference Qualifier :-

[bhupendra paree]

Solution seems to be perfect but i need to make Asgn.Group-A invisible to all other groups except few selected groups(e.g. B and C). i.e. for B and C group members only , Group A should be visible .

Putting all existing groups which should be restricted in if condition is not feasible, i think.

How can we overcome this , please advise.