Business Rule changes OOB
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01-21-2023 07:39 AM
After upgrading to tokyo version we see OOB business rule "Close parent if Required" is looking different. The advanced script has been changed as below :
new SNC.RequestItem(current).closeParentRequest();
Need to know why this been changed OOB and what is this new SNC.RequestItem(current).closeParentRequest() and how does this work? is there a new script include bcz can not find any script include named " RequestItem"?
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02-02-2023 12:43 PM
Has anyone figured this out. I scratching my head (HARD!) on this one as well. HELP!
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02-02-2023 12:46 PM
I am having the same issue as well. Has anyone gotten any answers?
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08-30-2023 02:42 PM
I also have the same question - what does "new SNC.RequestItem(current).closeParentRequest();" do, in the Business Rule "Close Parent if Required" (operates on the table sc_req_item)? This is important because I want to verify that our Requests are being closed when all child Request Items are in a Closed or Cancelled State. Since I don't understand the operation of the method ".closeParentRequest()", I cannot be certain about the behavior between child (sc_req_item) and parent (sc_request) records.
