Need to pass ritm field values to work flow which is calling from the script

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‎11-04-2020 09:31 AM
I am creating a request from inbound action. And I am creating corresponding ritm using business rule. In the business rule after creating the ritm, I am calling a workflow which is on requested item table. There is only one run script activity in the workflow. In that run script activity, I want the ritm number and requested for values in a scratchpad variable. Workflow is triggering but the related ritm number and requested for is not coming . I checked with log messages also. Can someone help me here. It's a bit urgent
For my code, please see this link
https://community.servicenow.com/community?id=community_question&sys_id=b1745ecd1b946410305fea89bd4bcb41
Regards,
Indup
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‎11-04-2020 10:32 PM
1. the details you are filling from inbound, are they getting updated in request?
2. Can you provide a screenshot of request from top to bottom

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‎11-04-2020 10:34 PM
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‎11-04-2020 10:48 PM
Have you created Catalog item and attach workflow in it ?
Can you put logs for rc.number, please check if details are getting updated into same request.

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‎11-04-2020 10:52 PM
As i told you, it is not creating Request now. I have attached the workflow in that catalog item.
Regards,
Indup

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‎11-04-2020 10:47 PM