Need to report the followed incidents or tasks

[muratsolmaz]

I need to list the incidents incident or task tickets being followed by a user. How should I create such a report?

By "followed" I mean when a user clicks "Follow" button on incident form (this allows user to follow it on his/her Connect sidebar)

[Pradeep Sharma · Accepted solution]

Hello Murat,

Please refer to the solution provided by ctomasi in the below thread.

How can I display and modify a record's Followers

[muratsolmaz]

When investigated in ServiceNow ITIL screen; I noticed another solution for that problem:

On the Left side menu there is "Collaborate" part and there is live feed in that part, when you click "Record Feeds" link, you can display the followed tickets.

[Chuck Tomasi]

How can I display and modify a record's Followers

[BlasterRaz]

the accepted answer doesn't really help with reporting, my manager is asking me to create a report widget for the group dashboard that shows all the tickets the group are following, so that when we escalate tickets to third line and they ignore them for a month we can chase them without getting mithered by the users.