Need to send notification with the hyperlink with the list of incidents assigned to that user

[ab]

When notification is triggered to assigned to, the hyperlink should also be added in the notification which redirects to the list of incidents assigned to that user.

TIA.

[Aman Kumar S · Accepted solution]

Write up an email script and add these lines:

var url = gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=incident_list.do?sysparm_query=assigned_to=' + current.getValue("assigned_to");

template.print('<a href=' + url + '>' + 'Incidents assigned to me' + '</a>');

and embed it in notification body.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Aman Kumar S · Accepted solution]

Write up an email script and add these lines:

var url = gs.getProperty('glide.servlet.uri') + '/nav_to.do?uri=incident_list.do?sysparm_query=assigned_to=' + current.getValue("assigned_to");

template.print('<a href=' + url + '>' + 'Incidents assigned to me' + '</a>');

and embed it in notification body.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Chris D · Accepted solution]

A mail script is overkill here, no?

Just add a simple hyperlink to the notification Body to the dynamic url, such as:
[your_instance]/now/nav/ui/classic/params/target/incident_list.do?sysparm_query=active=true^assigned_to=javascript:getMyAssignments()

(note a) that's a Next Experience URL just fyi and b) getMyAssignments is ootb and includes delegated work as well)

You could also use assigned_toDYNAMIC90d1921e5f510100a9ad2572f2b477fe which is the filter you get when you do Assigned To - Is Dynamic - Me