Need to show UI Action only on CSM Configurable WorkSpace but not on Agent WorkSpace

Ankit67
Tera Contributor

‎09-12-2023 03:12 AM

We need to show UI Action with name Close only on CSM Configurable WorkSpace but we do not want to show the button on Agent WorkSpace. How we can achieve it?

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Ankit67
Tera Contributor

‎09-12-2023 11:36 PM

Hi @Voona Rohila Any update on this issue?

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Ashutosh44
Tera Contributor

‎06-20-2024 03:12 PM

Hi @Ankit67 
Open your related Action assignment
From Related Links click on Advanced view, you will see a field: Experience Restricted update that to true.

Ashutosh44_0-1718921306649.png

Now go to related list and under Action Configurations, add CSM/FSM Configurable Workspace Action Config:

Ashutosh44_1-1718921410380.png

Now your Global Action will be visible only to CSM Configurable Workspace and not in Agent workspace.

 

Thanks

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