Need to update the update comment person name in to system.

[Venky Kshatriy2]

I would to made by the comment by the system instead of logged in user 

var vk = gs.getUserDisplayName();

 gs.addInfoMessage(vk);

 var gh = new GlideRecord('sc_req_item');

 gh.addEncodedQuery("cat_item=060f3afa3731300054b6a3549dbe5d3e")

 gh.query();

 while (gh.next()) {

     var vc = gh.comments.getJournalEntry(1);

     gs.addInfoMessage(vc);

 if (vc && vc.indexOf(vk) != 1) {

    var kl = gh.comments.setJournalEntry(1, vc.replace(vk, "system"));

    gs.addInfoMessage(kl);

 }

}    

after  this script running  in to background i am getting undefined...

if any one know about this, could u please help on this..... 

[Dr Atul G- LNG]

May i know what is business case here? If a comment added by a user, must show user name not system.

[Venky Kshatriy2]

My Requirement is to change the user name in to system

is it possible to change user name to system.

[Dr Atul G- LNG]

Hi @Venky Kshatriy2 

You can do , but it is not a valid requirement. 

https://www.servicenow.com/community/service-management-forum/how-to-update-comments-without-mention...

[Anubhav24]

Hi @Venky Kshatriy2 ,

In your indexOf condition "if (vc && vc.indexOf(vk) != 1)" it should be "if (vc && vc.indexOf(vk) != -1)" , if you want the control to enter if condition because indexOf() method returns the position of the first occurrence of a value in a string. If the string is not present it returns -1.

Try and let us know if it works.

Please mark correct/helpful if my response helped you.