how do add approve button on incident table

[test228]

The goal is to add "Approve" and "Reject" buttons to an INC (Incident) request system for managers.

• The buttons should be visible only when an INC is in the "Pending Manager Approval" status.
• They must be accessible from the manager's dashboard or notification interface.
• Clicking "Approve" should update the INC status to "Approved by Manager" and notify the requestor.
• Clicking "Reject" should prompt for a mandatory comment and update the INC status.

[GlideFather]

Hi @test228,

can you please explain your motivation?

Incident means that something is broken and serves to bring back the full quality of service/product. Following the ITIL guidelines, there's nothing like an incident approval to approve or reject. That would be a request and it already exists, thus it makes no sense to build approval mechanism for incidents.

Instead use the existing request fulfilment...

If somebody raises an incident and you find out it's not an incident, then you Resolve > Close it.

EDIT: highlighted in orange.