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New Change Management Request, limit Assignment Groups

unresourceful
Giga Contributor

I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load 

setQueryString('assignment_group', 'sys_id=a715cd759f2002002920bde8132e7018');
but this didn't do produce the expected result. Instead, the normal outcome of being able to select any of the available assignment groups resulted.
 
Let me know of any ideas that you may have.
 
Change Manager wants to only have a specific assignment group input when new change requests are submitted.
1 ACCEPTED SOLUTION

Ehab Pilloor
Mega Sage

Hi @unresourceful,

 

Instead of you giving only a single option, why not use Assignment Rule for Change table?

Assign the particular group via mentioned method and make the field read only.

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.

 

Regards,

Ehab Pilloor

View solution in original post

7 REPLIES 7

That does make more sense, no need to have user select a value if it's the same each time. 

I've created a Business Rule that after record submittal, the assignment group changes to the preferred value and the field then becomes Read Only through the use of a UI Policy. It seems to be working fine but I feel like this can be easier if the value defaulted to the preferred value and user is unable to select a different value. 

@unresourceful,

 

You dont need BR for this requirement. There is a functionality called assignment rules. You can search from All Navigator. Add table as Change, Assignment group set as your default assignment group.

 

You can ignore if you have done above part.

 

Regards,

Ehab Pilloor