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3 weeks ago
I'm attempting to limit the assignment groups available to a requester when the New Change Management Request form loads. I tried to write a script to set the group at load
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a week ago
Hi @unresourceful,
Instead of you giving only a single option, why not use Assignment Rule for Change table?
Assign the particular group via mentioned method and make the field read only.
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards,
Ehab Pilloor
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a week ago
That does make more sense, no need to have user select a value if it's the same each time.
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a week ago
I've created a Business Rule that after record submittal, the assignment group changes to the preferred value and the field then becomes Read Only through the use of a UI Policy. It seems to be working fine but I feel like this can be easier if the value defaulted to the preferred value and user is unable to select a different value.
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yesterday
You dont need BR for this requirement. There is a functionality called assignment rules. You can search from All Navigator. Add table as Change, Assignment group set as your default assignment group.
You can ignore if you have done above part.
Regards,
Ehab Pilloor