New KFT (Knowledge Feedback Task) notification is also triggering my existing feedback notification

[Haffie001]

My team currently has already existing a Knowledge Feedback notification that triggers when Comments>Is Not Empty. We are employing Knowledge Feedback Tasks and need those to trigger to the same ownership group when tasks are created. The problem I am running into when testing is that if a user adds comment in the pop up box when choosing an actionable feedback (low rating, flag, not helpful) on an article AND leaves a comment, it triggers both the newly added OOB Feedback Task notification (tied to the kb_feedback_task table) AND our existing custom notification (tied to kb_feedback). If they mark an actionable item but leave no comment, then it only triggers the new OOB task notification. What I need to accomplish is either:

A) I make commenting mandatory on ALL feedback and only trigger the custom kb_feedback notification we have but then somehow be able to pull the KFT number into it if a new KFT is created in that process

or

B) Somehow set the conditions in such a way that the custom feedback notification only fires if a non-actionable comment is left (such as when the user just leaves a regular comment at the bottom of the article) and the KFT notification handles the actionable notifications.

Thanks, all!

*Edit* I found that I can isolate the notifications based on just comments left at the bottom of the article by using the "Live Message" field as part of my condition. My question now is this...is there a field that links the newly created KFT and the Knowledge Feedback entry? For example, if I give a rating of a 2, there will be a knowledge feedback related entry that has a score and a new task in the knowledge feedback task table that states "your article received a low rating". What connects the two so I can trigger the notification from Knowledge Feedback task but pull the actual numeric rating from the knowledge feedback entry?

[SemiZ]

I believe it is the "feedback" field on the Knowledge Feedback Task. It may not be visible on the form on the feedback task so you may need to add it to see, but the "feedback" field is a reference field to kb_feeback table where the feedback is stored. You may be able to then dotwalk to the rating field.