New Standard Change model not appearing in Change Request

Daniel Caza
Tera Contributor

‎07-15-2024 06:55 AM

Hi I created a new Standard Change model and it is active and has the states and transitions defined but when I open an approved standard change template, it is not an option in the model dropdown. Where else does this need to be configured?

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Daniel Caza
Tera Contributor
In response to Namrata Ghorpad

‎07-16-2024 11:06 AM

Thank you Namrata, I followed those documents. The Standard Change seems to be built correctly. I can see the Model on the Change Interceptor page when I create a new change, but it's not an option in the change models if I select a Preapproved change. I only see the OOTB change models of Normal, Emergency and Standard in any change request.

 

I also added a new Change Type so I could update the Record Preset for the change model. That did not make a difference.

 

Not sure what is missing at this point.

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Dean4
ServiceNow Employee
ServiceNow Employee

‎10-04-2024 04:33 AM

The model field has to be added in the Standard Change Properties, in the "Default values for Change Request value fields on the 'Propose a New Standard Change template' record producer" section.

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