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Hi I created a new Standard Change model and it is active and has the states and transitions defined but when I open an approved standard change template, it is not an option in the model dropdown. Where else does this need to be configured?
Hi, does this only work with knowledge articles that are in draft? As an admin, I did not have success updating bulk articles that were already published.
Thank you Namrata, I followed those documents. The Standard Change seems to be built correctly. I can see the Model on the Change Interceptor page when I create a new change, but it's not an option in the change models if I select a Preapproved chang...