Newly added Re-assess UI action is not available for Problem task in Xanadu version of ServiceNow?

Balaraju K B · ‎12-06-2024

Hi Everyone,

As part of the Xanadu upgrade it is mentioned in the Release notes that for Problem management they have introduced new button/ui action to Re-assess the Problem task from WIP state. (Please refer the below URL). But I didn't find the Re-assess UI Action in the instance which is upgraded to Xanadu. Is there any plugin we need to install for that?

https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/problem-management/...

Thanks in Advance,

Dr Atul G- LNG · ‎12-06-2024

Hi @Balaraju K B

Try to repair the Problem management plugin once.

https://youtu.be/sJYEzs_Dju0

This video helpful.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Balaraju K B · ‎12-06-2024

@Dr Atul G- LNG Thanks for replying. Let me check and update here.