newly Crated CI is not showing in configuration item field

pramn · ‎03-27-2025

Hi team ,

I recently created CI below

however i am trying to search in configuration item field , its not showing

how do i fix ?

Robert H · ‎03-28-2025

Hello @pramn ,

Ok, in order to be selectable, your "Tax Intelligent Solutions(TIS)" Application CI would need to have:

"Operational Status" = Operational, and
"u_daily_operation_category" same as the "Category" selected in the Change Request, and not empty (as per your initial screen shot the Category is empty, which would be the reason you cannot select the CI)

Regards,

Robert

Edit: Update the response to be more clear.

View solution in original post

Chaitanya ILCR · ‎03-27-2025

Hi @pramn ,

check if there is any reference qualifier on the configuration item and check if your new ci meets that ref qual criteria

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

pramn · ‎03-27-2025

Yes I did check ...

Rohit Singh · ‎03-27-2025

Hi @pramn

Did you find anything on reference qualifier ?

Robert H · ‎03-27-2025

Hello @pramn ,

Please right-click on the Configuration Item field label, select "Show cmdb_ci" and show us the popup window that appears. Also, what is the "Operational Status" value of your CI?

Regards,

Robert