newly Crated CI is not showing in configuration item field

pramn
Tera Guru

Hi team , 

I recently created CI below 

pramn_0-1743097436401.png

however i am trying to search in configuration item field , its not showing 

pramn_1-1743097640940.png

how do i fix ?

 

1 ACCEPTED SOLUTION

Hello @pramn ,

Ok, in order to be selectable, your "Tax Intelligent Solutions(TIS)" Application CI would need to have:

  • "Operational Status" = Operational, and
  • "u_daily_operation_category" same as the "Category" selected in the Change Request, and not empty (as per your initial screen shot the Category is empty, which would be the reason you cannot select the CI)

Regards,

Robert

 

Edit: Update the response to be more clear.

View solution in original post

6 REPLIES 6

pramn_0-1743167485371.png

 

Hello @pramn ,

Ok, in order to be selectable, your "Tax Intelligent Solutions(TIS)" Application CI would need to have:

  • "Operational Status" = Operational, and
  • "u_daily_operation_category" same as the "Category" selected in the Change Request, and not empty (as per your initial screen shot the Category is empty, which would be the reason you cannot select the CI)

Regards,

Robert

 

Edit: Update the response to be more clear.