No Matches found error

[taqdeer]

Hi All,

I have a variable of type "lookup select box" which is displaying "No Matches found" error.

• I have made sure Look variable display is checked in.
• No ACL's restriction, cuz I have compared lower instance with prod (issue is in prod).

Can any one please help me in getting the data in the variable on Service portal catalog form.

[Ankur Bawiskar]

Hi,

Is this issue happening for admins or no-admins?

sharing link for help

https://hi.service-now.com/kb_view.do?sysparm_article=KB0725048

Regards
Ankur

[taqdeer]

Hi Ankur, 

Issue is with Non Admins

[Ankur Bawiskar]

Hi,

by any chance are you using translations and doing this with user who is non-English?

If there is no ACL issue then try to check any before query BR on that table which is being referred

Regards
Ankur

[Sagar Pagar]

As @Jaspal Singh mentioned you need to create read ACL for lookup reference table and add the snc_internal role in it. As the non admin users not have table level access, hence it is showing the No match found error.

Refer to the below KB article for reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0791680

Thanks,

Sagar Pagar