Dear members, every now and then a customer sends us an update via email, with i.e. additional or missing information.This happens especially when working on requests, that were postponed - the users send missing information and the request is ready ...
Hi,I am trying to set the fields as ready only on the survey questions. I have even set the field read only to "true" in the metric category table but when i open the survey i don't see the ready only to be set on the field.As i am already setting th...
@Ankur Bawiskar Could you please provide me step by step instructions to create Request/RITM in servicenow Instance via Rest API from third party tool. Note: First, request form will be submitting on third party tool and it should create a request i...
Hi, I have a requirement, in flash form there is field called Type with option location and account.and another field called Tablename (data type is tablename ).If location is selected in type then cmn_location is display in table name and if account...
Hi All,Actually in Record Producer , i have some number type variables, i have given type as single line text, So my requirement was those variables should only allow numeric value, ?Is there any possible to only one client script for all the variabl...
I have a multiple related list on same table but need to show ui actions only on particular related list and hide on others
Hello,Can someone help me how to add cc in the response mail to servicenow .I have an mail script which forms a link like below:var link = 'mailto:'+ emailAddress +'?subject= Re:' + number + ' - verify res&body=Resolved' + email.watermark;This will ...
I'm trying to use VTB to track Tasks that fall under a certain category (report request related tasks) and the status that they are in. So as to not lose track of the rest of my tasks, I'm looking for a way to identify Tasks that are, and those that ...
Hello. I am trying to schedule a report to be sent every Monday-Wednesday-Friday. I have pawed through numerous posts, and come up with same answer each time , BUT my report gets sent no matter what day it is. If anyone has any ideas, I'd really app...
Hi All users are not able to view the reports even though reports are shared across the group and users also have an itil role
Hi, I have created/pulled a report in Servicenow. For a ticket the Response-time in servicenow is 14 Minutes In Excel sheet when i export it shows extra 37 Secs.. for different records its different. Can anybody please help me with this. Is it Seco...
Was working on assigning images and icons to my catalog items and I was wondering what the recommended sizes were that would look good in both the Portal and the mobile app, they always seem too small or too big depending on where I look. Thanks
Hi Team, I am trying to call array element in the GlideRecord,var caseArray = {"arr": [{'number': '0213634',},{'number': '0213536',},{'number': '0213512',},{'number': '0460810',},{'number': '0203475',},{'number': '0203467'}]};var jsonObject = global....
Hello All,We are generating a request through a script using the cart API and simultaneously inserting an approval record for the same request and we are auto-approving these requests via business rules (BR), so once request is Approved RITM's Workfl...
Hi Experts,I am currently working on Client Software Distribution 2.0 application.Under this, I am creating Software Catalog items from Microsoft Endpoint Configuration Manager -> Application. So basically on each SCCM application, there is an OOTB C...
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