Auto populate Short description in Knowledge Management
Hi All,How can we auto populate the drop down value from category / Sub Category to short description in Knowledge Management? Can someone please help?
Forum Posts
Group Approval on Knowledge
Hi Community, I want to trigger a group approval for my KB article which i have created for one of the knowledge base. I have added user approval activity in the workflow and added a specific group over there but its not triggering any approval to th...
Email inbound actions
I have a requirement like, when a email has been sent, the response from the user has to be captured in Requested item worknotes.How to configure email inbound for this?
List view Disable links except number field.
Hi Team, We have custom table in the list view i want to disable all reference field links except number field. How we can do using the list control. in the list control i can see the option Omit links if i enable this all fields are omitted but i w...
Resolved! How to identify Assignment rules that has never been used/triggered
Hi Everybody, Context: We have thousands of Assignment rules/other rules. I am sure alot of them has never been been used or triggered and would like to remove them. Is there any way to identify them? Many thanks for any idea.
How to Deflect and Reduce Incident Tickets with ServiceNow ITSM
ServiceNow has a unique feature that allows potential incident tickets to be deflected and encourages a self-service culture. It empowers employees to fix their own incident accompanied by a guided step by step procedure. Intelligently, ServiceNow p...
Resolved! Call a system property from flow designer
How can i check condition of system properties in flow design? i have a system properties that contains list of sys_id of groups.A approval will skip if value of variable (contain group)matches with system properties.
selecting more than one options in the multiple choice field type in the service catalog
I need to create variable in which the user can create multiple options.For exaple if i create a variable 'number' and in the options I gave 1,2,3,4,5. the user must be able to select more than one option that is he must be able to select 1&2 or 1&2&...
what is attribute "state" in Requested Item table and how it is defined?
Dear all,I have recently observed 2 attributes in Requested Item table, "stage" and "state".I have been trying to find some doc. However, I can only find Use workflow stages describing "stage" and "stage state" (not attribute "state").Could someone ...
Translation of email notification - gs.getMessage('${comments}')
Hi guys, I need your help please. I configured the Incident email notification Incident commented for ESS for all the different languages based on the Caller User Language. Now, I'm testing it and I can't find the reason why the name of the fields in...
Explore basic reports and advanced reports
Hello All, Explore basic and advanced reports from the below https://youtube.com/playlist?list=PLEsaaEpAumbRlBusWkhPGfFOha57wYANv&si=LwLSOq69RRmHmmSC
stockroom consumable button to submit as RITM form
Stock room consumable button how can i point to the RITM form template - peripheral that i created ?
Creating a template of change form and including the change tasts in the template
Hello, I am trying to create a template (change form) and the change has 17 change tasks (CTasks) listed in the related list, which i also want to be included in the template that i am trying to save. When i tried to save the form as a template, the ...
