We are in need the "Copy change" Ui action to be restricted only to normal and standard changes form. It means on the emergency type change form users should not be able to see the copy change ui action.How can we achieve this
I just got assigned with an urgent task of creating a report regarding service requests. Problem is that my skills considering report creating are close to non-existing and going through all the documentation for reporting and now learning courses w...
I have created email field on service portal and user manually entering an email so which need to check whether the provided email id is exists in snow or not? if it is exists we need to clear the value. I have written client script and script inclu...
Hi All, When tried to create a RC I'm getting the error as below.This is a wrong configuration for Record ProducerInvalid insertAt least one of flow, workflow or execution plan should be filled. Otherwise, when order is placed, then even on approving...
Hello Everyone After the flow execution we got some errors in logs like Unparseable date error. The error like this : Unparseable date: "32.00": java.text.ParseException: Unparseable date: "32.00": java.base/java.text.DateFormat.parse(DateFormat.java...
When we are trying to create problem from incident, the attachments are not copying / getting duplicate vice versa. When: on Update Condition: Problem is not Empty function executeRule(current, previous /*null when async*/) { var gr = new GlideReco...
Hi team,I've a report that display all specific variables for one specific service catalog item, i can see all the columns because i've an ITIL role, so i see all the variables in my report.However, when i share this report inside a dashbord with an ...
Hi, 1. I have created New Search Sources in the service portal --> portals -> Service Portal. 2. In the related list under search sources I click on New 3. I filled the form (search page template field is auto-populated with code) 4. In the Data sour...
Hi experts, I created a formatter to display the variable editor in my tasks extended table, and I already put it in the form.The record of this table is created via Flow Designer, by the "Create Record" action. What else do I need to do for the vari...
Hi! I see in documentation and in KB0860857 at ServiceNow that Calculate Availability Scheduled Job is referensed. But I can't find that job in our instances in the 'sysauto'-table? Can't find in my PDI either. Has the job been renamed? Regards Ander...
Hi All, I need to update Unassigned Incidents card data to show sc_task table records also. OOB, it shows unassigned incidents only.How can we do that? Please give your thoughts. Also, is it possible to create database view for sc_task and incident ...
I have a requirement to set a Justification field from change form with max Character limit of 2000. here I was facing a problem. initially it was set to 4000 characters length If I change it to 2000 It was troughing an error like there are certain N...
Hi everyone,We would like to try and enforce that staff add proposed values on their linked affected CIs during the change process and then press the Apply button when the chage is completed.So we wanted to have a way of highlighting whether some pro...
Hi everyone, I am making a variable filter and need to know the sys_id of the current catalogitem, but the g_form.getUniqueValue() method can only be applied in the clientscript. Is there any other way to solve my problem?Thanks in advance.
Hi experts! Is there any way to change just the label of the "Request Approved" stage?I understand the concept of this stage, but its description is confusing for the customer. I tried two ways to do this, but it didn't work:1. Change the label of ch...