We are using close code and resolution code upon closing incidents. It is confusing to the ITIL user. I searched the WIKI and cannot find a definition. Do you have any we can use (checked the glossary as well). Thanks.
How to increase auto logout time duration?IT support teams (service desk, incident management team) have to monitor ServiceNow continuouly. For that they need to acess ServiceNow. My query is the current auto logout duration is very less and it leads...
Hi Team,I have a requirement where i have to pre fill the MRVS which has single column based on certain check box and variable inside MRVS is the reference field. How can i acheive this using on submit client script. Refer the below img.Based on thos...
I am testing the use of Change Models in my PDI. I created a Expedited Change model which simply skips the Assess state (New >> Authorize). The out of box models for Normal and Emergency show the approvers for their associated states (Assess and Au...
Hi All, I have a requirement, to make a string length equal to 7 by adding leading zero's to it. For suppose if I get 10 --> 0000010, 100 --> 0000100 , 1000 --> 0001000 I have tried the below code in background script and I am getting result as undef...
Hello, I have duplicates in cmn_location table and having data in all the duplicate records. I want to merge those records into one record. Can someone help me with the script.
How to get catalog item variables by joining sc_req_item and sysapproval_approver tables to get requested items that are approved by users from a particular team and raised by using a particular item. I need record fields with that particular item fi...
I have a case where the user and fulfiller kept an email dialog going through an incident after that incident was closed. When the incident was closed, the appropriate survey invitation was sent. After that, every time either party sent an email to...
Hello All,Hope everyone is doing good , Needed a help in creating a inbound email action to create a incident when an email is sent to "axy@ttr.com". How can we achieve this?WHEN they send an email to axy@ttr.comTHEN an Incident will be created with ...
Need to integrate SAP GRC (Access Control) with ServiceNow SR Module. Could somebody help in how to proceed with same or have some documentation on same?
The sys logs, (warning, error, all) only display the created date in seconds. The problem is, there are a lot of activities that then are grouped in the same second, and I lose my order of operations making troubleshooting a whole lot more difficult....
Add new fields in the TASK section. Decision -> dropdown (options: Approved, Partially, Rejected) - mandatory. Rejection reason -> only visible when option rejected is selected in the above - free text field single line - mandatory - help text Provid...
On Homepage if click Dropdown and search the Dashboard the Dashboard is not getting
Is there an existing script class I can use to determine if an IP address is in a given CIDR range?Basically I want to make a call like: isInCIDR(ip_addr, cidr) and it returns true or false. I'd like to do this without first converting CIDR to range ...
Hi, What is difference between SOAP and REST API. I have gone through many documents but didn't get it. Can anyone please tell me important difference between SOAP and REST API. Regards, Nivedita