Forum Posts
Resolved! How to send approval for multiple users from the variable values selected from Service catalog reqest.
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
Resolved! Unable to call mail script in scoped application
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
Resolved! Attach an attachment to a SCTASK using a script
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
Create a catalog task based on requested item variables
I have a requirement to create a catalog task based on a requested item variable: The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...
Alternative of current.update in BR
Hi,As per my requirement it has to create the task and RITM and link the task and RITM in the task related list. but if we remove the current.update it stopping to create the task. I tried with GlideRecod of task table, but still not showing the tas...
Excel File issues as an attachment on a datasource for an import for Asset Managemtn
I am trying to create a data source to import data into servicenow from Power Bi. I am initially attaching the downloaded file from Power BI to the Data Source, but when clicking on "Test Load 20 records", it fails advising it is unable to load heade...
Resolved! How to change date format from DD-MM-YYYY to DD/MM/YYYY
Hi Team,I have 2 date field start date and end date,end date populate automatically according to start date and adding 15 days in end date accordingly start date.I have written one script but I am unable to convert it into DD/MM/YYYY format. var star...
How to remove attachment from sys_attachment table
The Attachment type variables in the portal is not behaving properly. Once you add any attachment via attachment type variable a delete button will appear but if I click on that delete button the attachment is getting removed from the portal not from...
Resolved! Number of records to be displayed in a list page. Can we display the records more than 100 rows per page. How can we acheive this?
We can normally select the option on the title Context menu and then Show ïƒ (10 rows per page, 15 rows per page, 20 rows per page, 50 rows per page, 100 rows per page). But here the requirement got is, it should display 300 records per page. How can ...
How to pass field values from business rule to script include
Hi, I need to pass field values from business rules to script include. BR:User= current.assigned_to; I need to pass the variable "User" value to script include. How can I achieve this?. Can someone help me
Process to have Employees Audit/Update their Assets
We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc. This would involve notification to employees to go to the portal to review/update/confirm ...
Migrating IVANTI HEAT ITSM to Service Now
Hi Experts/All, We will be planning to migrate HEAT ITSM to Service Now within the year. Looking to connect with other clients who have done this migration to understand lessons learned, risks, etc. Maybe even share a project plan if you are so wi...
Resolved! Thumbnail in Knowledge doesn't work in Backend
Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...
connecting to oracle
Hi,I'm trying to connect to oracle database, query a table and preparing a dashboard using the data. I navigated into ' system import sets --> administration--> data sources' and provided the details of my oracle instance.the issue here is 1. i'm not...
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