Normal change can not swith to review due to hardware action on affected CI

Jens Damhoej
Tera Contributor

‎09-28-2023 04:29 AM

I have stumbled upon a very strange error in our new instance.

 

When I try to move a normal change into review phase it shows an error:

"Error Message

This change can not be moved to Review until all Hardware Asset configuration items in the Affected CIs related list have an Asset action selected"
 
Anybody seen this before?
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3 REPLIES 3

Joe74
Tera Contributor

‎11-20-2023 07:33 AM

I also saw this, but only after activation of Hardware Asset Management for some other testing.  Appears this is by design, but other admins have suggested setting a default value on the task_ci table for the asset_action.  Incident you can specify No Action, but that option is removed from Change in the default selection list.  

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Jens Damhoej
Tera Contributor
In response to Joe74

‎12-12-2023 04:22 AM

Yes it is a part of HAM and give meaning, but you have to know that in order to recognize the error message.

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Vignesh Hulekal
Tera Contributor

‎11-27-2024 02:48 AM

@Jenjen Its a part for HAM below is the knowledge article form SN.

KB1695540 - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1695540

To fix this, I de-activated the system properties:

  1. sn_hamp.enable_asset_action_validation_incident (for Incident)
  2. sn_hamp.enable_asset_action_validation_change_request (for Change request)

And then I de-activated the Business Rule -> "Check HAM Action is selected"

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