'Not a valid phone number' not getting removed even after entering correct phone number

[ServiceNow Use6]

Hi,

I am currently working on a catalog which requires phone number. The regex validation from Type specification is selected as phone number. If I enter the invalid number, i get error message. 'Not a valid phone number'. Even i corrected it and enter a valid number, it stays there. Kindly help.

Regards

Suman P.

[Sai Kumar B]

@ServiceNow user 

Can you share the regex used for Phone number validation?

Go to the question_regex table find the Phone number validation

[Mohan raj · Accepted solution]

Hi

Go to question_regex.list table and select the phone number record and open 

in that record Regular Expression : ^(\+\d{1,2}\s)?\(?\d{3}\)?[\s.-]\d{3}[\s.-]\d{4}$

in that fields has above expression than i will support the below format only 

123-456-7890
(123) 456-7890
123 456 7890
123.456.7890
+91 (123) 456-7890

to know more about the regex expression check the link below 

https://stackoverflow.com/questions/16699007/regular-expression-to-match-standard-10-digit-phone-num...

if the answer is correct please make the answer as helpful

[sherylburke]

Great post! It's always helpful to know the different ways of reaching out to potential customers.

[KevinKunch]

Hi there! If you're having some issues with the phone number validation on your catalog, I have some recommendations to you. Have you tried reaching out to the support team for the platform you're using to see if they have any suggestions for resolving this issue?