Not able to add profile picture on the community

[richfred]

I'm not able to add a profile picture for my community account.

I thought it was a browser issue but have already tried it with 4 browsers without success (IE, Chrome, Firefox and Safari). When I click the link on the picture then nothing happens and the picture (example empty version) get marked with an X. I have also tried to add it by dragging my profile picture in but this also doesn't work.

Maybe i'm missing something, but does anybody has any advice for me?

[williamsun]

OK, here's what I did:

1. go to your community profile page (https://community.servicenow.com/people/your_user_name)

2. go to the right hand side, right under where your profile photo should be, and click on Change photo & avatar

3. then at the bottom there are several out-of-the-box avatars, but at the end of them there should be a link to add an avatar.

You can only change your avatar up to 3 times I think.

you should be good to go.

[lawrence_eng]

Avatars seem to work, but there's a known issue regarding profile photos: I can't change my photo on my Commmunity site Profile

We're looking into it and will keep you updated.

thanks,

Lawrence

[richfred]

Thank you for this feedback. I indeed already managed to get the avatar working but it's good to know that this is a known problem and not an issue on my side.

I will wait for the solution and afterwards upload my profile picture

[lbodeen]

Issues adding photo to Community

I can't change my photo on my Commmunity site Profile