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set visible in variable set

Hi Everyone, I have a requirement where on the catalog item, there are two custom fields in multi row variable set called select choice and application tag - when a Type B is selected in choice field on the catalog form from choice fieldfield in the ...

SC Task auto closed by system

Hi Community,Weird situation. We have some Tasks like incident task and sc tasks which are auto closed by system with the comment: No user response, closing ticket. I have tried to check the business rules, script includes but cannot find anything wh...

kartikchoum_0-1747300658404.png
kartikchoum by Tera Contributor
  • 428 Views
  • 6 replies
  • 0 helpfuls

Create UI action Button in Change Request for KB Article template

Hi Everyone, We have a requirement for Change Request table.Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatical...

Community Alums by Community Alums  
  • 304 Views
  • 2 replies
  • 0 helpfuls

4 days prior to Last day worked date field

Hi Community,Good Day ! I have to trigger notification based on the condition "4 days prior to Last day worked date field" . I tried multiple things in condition builder but nothing is working fine. It returning unexpected records.Please guide me how...

TejashviT by Tera Contributor
  • 706 Views
  • 7 replies
  • 0 helpfuls

making document id type of field auto populated

Hello everyone, I have a question regarding field auto-population in ServiceNow. I'm working with the task_time_worked table and looking to implement the following behavior:Goal: Auto-populate a "Document ID"-type of field when creating a new record....

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lhieanne by Tera Contributor
  • 320 Views
  • 1 replies
  • 0 helpfuls

Resolved! @@snc_write_audit@@

Our instance overnight has suddenly gained 16,000+ acl's all with the updated by as "@@snc_write_audit@@"Any ideas what might of caused this or how we can reverse it?