I’ve created a survey that triggers when an Incident or RITM is closed, and I set the probability to 5%. Could you please clarify how this probability is calculated?Is it based on 5% of tickets closed per day, per week, per month, or some other time ...
Hi Community,I'm trying to run a report that shows users who have ordered more than one of the same catalog item but it doesnt seem to be giving me the required results.Here is the report im trying to run but cannot seem to get the (count > 1 to work...
I have created a new state choice in change management in order to have it in specific for emergency changes. Since we use change models, I configured it to the change model transitions. But when I create a change and do state transition, the newly c...
ITSM (IT Service Management) and ITIL (Information Technology Infrastructure Library) are two related but distinct concepts in the world of IT operations and service delivery.ITSM is the overall practice or discipline of managing IT services within ...
Hi Everyone,I have a question regarding how activity entries are recorded on the Answer screen in ServiceNow.Currently, there are two buttons available:UpdateAnswer Both buttons are updating the form, which causes entries to appear in the Activity se...
Hi, I have an checkbox field called "Required Action" on incident form. Once the incident get's closed all the incident form fields gets closed as default behavior. I have an requirement to make it "Required action" filed as editable irrespective of ...
Hi everyone, I need help with a problem I'm facing while creating a new catalog form. There are 3 back-end fields that need to be populated after the approver selects the correct application or approves the RITM ticket. Screenshot for reference: The...
I have a requirement where I have to generate two tasks, but problem is occuring I am creating first task after requested item so after marking it as closed complete request and ritm also getting closed complete, added wait for condition in the flow...
Hello,How would I go about disable/hide the add to cart and order now buttons from my instance on condition?I have tried the below client script, however must only be applicable for submit. Even when I look for community solutions theres not much out...
Good morning,I'm trying to make a list report about users, groups, and roles. In particular, I would like to group records by users' groups and then group by users again to obtain a single record per user with a list of roles instead multiple records...
Hi all! I am brand new to ServiceNow, I am taking a comprehensive Bootcamp to learn it, and I am on day 3! We are currently going through the ITSM guided setup as an assignment/real-life application practice. My issue: when I created my Servicenow ac...
Hello All,I saw one scenario where if i cancel a request which has completed tasks and work in progress catalog tasks for all the tasks it makes as closed incomplete.where i want it should not close incomplete the closed completed tasks it should onl...
Hi, Configuration Item field in the incident form is taking too long time to load.It is Reference Field and reference to "cmdb_ci" table.What can be done to load fast, any suggestion? Thanks
Hi Team, I need to pull data from snowflake into servicenow. What approach i need to follow to perform this integration? I already know that we can have this using jdbc connector but is there any other way to achieve this like rest api? Thanks,Poorva...
Please help me to understand Attestation Status showing as a line item in “Audit History (sys_history_line)“ of every CI ( Showing as Not yet reviewed)
