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Change Blackout Schedules automation?

Dear Community, Has anybody succeeded in crating record producer that can create Change Blackout Schedule automatically after approval. I am not a developer and looking for simple practical guidelines, if that is possible, of course.Many thanks! Kind...

Elitsa by Tera Contributor
  • 327 Views
  • 1 replies
  • 1 helpfuls

Blog --- Client Script

Unleash the Power of Client Scripting in ServiceNow ! Client Scripts are JavaScript snippets that run directly in the browser, giving you full control over ServiceNow forms—no server lag, just pure dynamic power. Here’s what you’ll master in this pre...

Community Alums by Community Alums  
  • 530 Views
  • 2 replies
  • 0 helpfuls

Blog --- Ui Policies

Streamline ServiceNow Forms with UI Policies!  ServiceNow UI Policies allow you to control form behavior without writing scripts, making user interactions smoother and more efficient. From hiding/showing fields to enforcing mandatory inputs, UI Polic...

Community Alums by Community Alums  
  • 355 Views
  • 1 replies
  • 0 helpfuls

Using playbook for service desk agents

Hello All,I have added Playbook tab in my workspace on sc_req_item table, i have created playbook wherein trigger condition I mentioned is on create/update of sc_Req_item and item is "ABC". Issue:Primarily i created flows using flow designer to take ...

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Reassign an Incident using Assignment Rull

Hi All, According to SNOW "The Assignment rules module allows you to automatically set a value in the assigned_to and assignment_group fields when a set of conditions occurs. An assignment rule must also meet these additional criteria to run: The tas...

Feedback Survey

We have a requirement for feedback survey, We have normal question as - 'How satisfied are you with the service' of Numeric scale. *Now the requirement is to add new Comment field with below conditions:1. "Comment" to be mandatory once lowest score i...

Resolved! Reset Instance

Is there a way to reset instance all data or remove the  demo data from a ServiceNow PDI instance?

Additional comments notification on Request

 I have a requirement to configure Request notification where whom to send condition is as below Requested ForOpened ByWatch ListIf the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to ...

Priya V M by Tera Contributor
  • 766 Views
  • 8 replies
  • 0 helpfuls

Resolved! Change Approver

Hi Guys, I have a request to enable a user to approve Changes. This user only requires to approve the Changes as part of Change Action Board Group process and wont be doing any incident fulfillment.  Does this user needs to have a fulfiller License? ...

sandeep6 by Tera Contributor
  • 1154 Views
  • 2 replies
  • 2 helpfuls

Issue: Catalog Item Manager Variable Not Retained After Submission

I have a variable on a catalog item that auto-populates the requester’s manager using a script. If the manager field is empty, the user can manually select a manager. This works fine on the catalog form during submission.However, after the request is...

saint by Tera Expert
  • 567 Views
  • 2 replies
  • 0 helpfuls

No data display in the dashboard

I have created the  report in the pas_widget table , last month it is giving correct answer and in this month it is not working and it is showing error " no data display " i have run jobs for three indicators but still showing no data display and  jo...

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chandan2212 by Tera Contributor
  • 495 Views
  • 2 replies
  • 0 helpfuls

Maintaining Schedule Events for Holidays that Change Annually

I am working to modify the US Holiday Schedule based on the next calendar year.  Certain holidays that occur on the 3rd Monday of a given month should not need to be maintained, but other holidays, such as Christmas Eve and Christmas Day 2022, will f...

Matt Grover1 by Giga Contributor
  • 3128 Views
  • 3 replies
  • 7 helpfuls

Register an incident against an application service?

May seem like a stupid question. But here we go. How would you go about and register an incident against an application service if there is no field for it in the incident form? Through Business Services? I can pick a Business Service and a Service O...