Hello Team, We have configured the SLA Definition,Service Commitment and Service offering.But Task SLA not getting attached. We already gone the below KB article. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0851951. I hav...
Hi everyone!The thing is the following:We're attaching SLAs to incidents based on it's service offering.On SLA definition, we checked the 'Service commitment' flag, so the OOB behaviour is:incident.service_offering if filled the SLA enginfes checks t...
Hi , Please help with this, when i search product search result much contain associated catalog item information. For example i have one product called ABVC Laptop[ORDER ABVC], i have custom field call Related catalog item which is reference to...
Hi Everyone,I 'am new in configuring advanced work assignment, I noticed in activity stream that the assigned to field is changed by the available agent(see attached photo) is there any configuration to change it to system? Thank in Advanced
I would like to change the appearance of the 'Create New Change' interceptor and change the links to the different change models for buttons or some other functionality that makes the page more attractive and usable for fulfillers from the classic vi...
I'm trying to create a report that is formatted into table with a couple of worsheets in an excel workbook and found a post where someone suggested using ExcelJS. Being new to JavaScript and ServiceNow, I'd like to know... Is it possible to include E...
I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...
I need suggestion in retrieving the metrics. Requirement is to get all the "On Hold reason" update on tickets, which I am able to retrieve from metrics calculation. At the same time I need to know to whom the ticket was "assigned to" when the "On hol...
ITSM SIMULATOR, HELP!! As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents. 1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method 2. The "Create ...
Hi all, I'm trying to do something that seems simple, but for the life of me, I can't get it to work. I have a couple of variables that I have only visible in the Catalog Task and it is hidden in the Request item and Portal.When the variable is fille...
Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not w...
Hi Community,We are experiencing slowness when loading dashboards in ServiceNow. The issue seems to occur because some reports on the dashboard take a long time to load. When such a dashboard is set as the homepage, users are unable to open other mod...
Hi Everyone,We have a Catalog Item with Variables Group Name(string) and Select Group Name(Select box)User enters a group name (or group key word) in "Group Name" variable and the entered group(/group key) is validated through Integration with AD an...
Hi All, I want to erase existing values from a field when a date field changes but the date field is ready only in form view . What should be the correct approach to do this . Please advise. Thank You
