Step 1 – Select the Service Operations WorkspaceOnce UI Builder is open, you will see a list of available workspacesLook for "Service Operations Workspace" from the listClick on it to open itThis workspace is specifically used by service agents and ...
We are currently using both the employee center and standard navigation UI. We want to direct users with ITIL role to the standard UI while directing non-ITIL users to the employee center when they click on the link that comes in the email notificati...
We are unable to translate 'fulfillment' stage coming from flow designer, translations in sys_choice table is already there, can anyone help here?
Hi everyone,I’m validating a scenario between two ServiceNow instances (Instance A and Instance B).Current Issue:Emails sent from Instance A to Instance B are going to JunkThis is due to the header: X-ServiceNow-Generated: trueInstance B is filtering...
We have a requirement to show the incident number and some description on top of the survey widget.Our instance was configured to show assessment (Survey) to the user who raised the ticket, once the ticket gets closed. For now, we are using a custom ...
Hi Currently, when the request has been submitted in the service portal, it will be redirected to request summary and will show the RITM fields like "request number, item, stage". But as part of recent requirement, need to include some more fields l...
Hi All, Can you help me with the below issue? We are not able to get the access token using refresh token, after sometime access token is getting expired and the record is getting deleted from oauth_credential table Thanks and Regards,Monalisha
Hello Team! I have come across a scenario where I have to add search bar to the header menu in the Customer Service Portal so I cloned the header menu and added the typeahead search widget.I also tried adding cloned typeahead search widget to the clo...
Hi Experts,I need to implement Impact assessment with set of questions/scores same like it is existing for Risk Assessment in the change form.I have a list of questions and scores provided separately for both Risk as well as Impact, and can see that ...
I want to create a catalog variable type Attachment, and it should look like the screeshot, is it possible in Servicenow catalog items - record producer
Hi everyone,I am working on a requirement where I have extended sys_user_group into a custom table u_team and sys_user_grmember into u_team_member. My goal is to have roles automatically synchronized to users when they are added to u_team_member, sim...
Use case: show user stats like top 5 recent requested, most requested catalog items and frequent requested items created based on user department stats on the order guide based on the user selection to a requester for reference variable. I tried usin...
We are in the process of building our first Recipe from Workato. We are having problems access the values from custom variables from our Catalog item forms. How and where are these values stored.
Hello all, Recently we have implemented change success score card and I would like to know how the score is calculated.I have gone through the ServiceNow documentation and aware of the multiplier values.But, even if I have only successful changes, th...
Is it possible to sort support resources (Catalog Items, Knowledge Articles e.t.c.) in the Employee Center / Service Portal, by order instead of "Popular" or "A-Z" what is being offered to the user in the menu?Thanks!