Resolved! Dictionary Override - 'Unique'
Is it possible to apply a dictionary override to a field on task to set the 'Unique' checkbox? Use case, I want problems to have unique short descriptions to improve differentiation between problems. Thanks
Forum Posts
Resolved! How to convert JSON values using HTML tags , in a Rest call message?
Hi,I have set up an integration between Service Now and Slack for sending notifications to slack whenever there is a request created in Service Now, i'm successful in sending the notifications, but can't decorate the notifications message using HTM...
Resolved! Flow issue
Can anyone help, why is there only 1 catalog task that gets created when approved? It clearly shows 3
Resolved! Post implementation review
Hi, who is review the PIR(Post implementation review)?
How to use the single transform map to load multiple sheets of data from Excel sheets into the staging table.
We have a requirement to export multiple sheets of excel data using a single transform map. The transform map should load all of the data from different sheets. I've added an attachment for reference. In this excel sheet we have 3 sheets. All 3 sheet...
Resolved! Validating Outage window is within the Change window
Hi, I am new to scripting. I am trying to create a client script where if the user tries to select Begin and End date/time of an Outage outside the Change window will get an on-screen alert. Is there a simple way of achieving this without using Scrip...
Resolved! custom script action in flow designer is not working
Hi All, I have created custom action in the flow designer we are passing input(password) in the custom action but we are not getting the plain text password we are getting the password2 output while running the test connection but we are not getting...
Need help on UI Page
Hi All,I need some help here.Use Case- Restrict attachment insertion for more than 25 MB on knowledge table but this restriction should not be applied for view HR(custom view). Also the warning which is added on attachment UI Page should not be visib...
obligation of a field in a form
Hi everyone I am dealing with a scenario when I create a UI policy to make two field not mandatory for some specific states, but it is not working, the fields are still mandatory. Fields: Work notes and Additional comments.
Save form in client script
Hi All,I am using a on change client script on priority field (incident) in workspace to show few fields using modal. Once all fields are filled and clicked ok, the information is passed to a script include to send few notifications. But the form is ...
Create Report catalog items that have not been used in the last 18 months
Create Report catalog items that have not been used in the last 18 months
Is it possible to have the image display in the work notes and the attachments automatically?
Hi, We have encountered an issue when forwarding emails to an existing case with attachments or images. While the image appears in the System Log - Emails, it does not show up in the Case Work Notes, and the attachments from the email are not being a...
Notification to show when an incident hasn't been updated for a few hours
Hi all, I am looking for a way to produce an email to show agents when an incident hasn't been updated for 2hours? Inactivity Monitor should exist with the following conditions:Priority is "1-Critical" and State is Not Resolved or Closed, wait for 2 ...
Resolved! How make a similar button as "Follow" button in the header bar of any form !?
HiI want to make a similar button as "Follow" button as in change request form and incident form header bar .I want achieve the UI Action button on change task table .Do I need to create a UI Action Button or a UI Marco button to achieve this !?Does ...
How to see history of a chat and Chat Queue
Hej, Remi here. On our SN Instance we have multiple chat queues within the same Service Channel (all configured via Advanced Work Assignments).We have it setup so that if a specific queue lacks any online agent, then we'll automatically assign the us...
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