Not able to search in the global search in service portal

chandan2212
Tera Contributor

‎06-16-2025 10:04 PM

Hi All , 

 

In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .

Can anyone tell me why catalog item is not visible 

 

Thanks and Regards,

Chandan

 

 

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10 REPLIES 10

Ankur Bawiskar
Tera Patron
Tera Patron

‎06-16-2025 10:15 PM

@chandan2212 

Did you check if someone marked No search=true for that catalog item? If yes then catalog item cannot be searched

AnkurBawiskar_0-1750137330852.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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chandan2212
Tera Contributor
In response to Ankur Bawiskar

‎06-16-2025 10:24 PM

Hi , 

it is false false

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-16-2025 10:17 PM

Hi @chandan2212 

 

 

Please check if the two values of that item in the list view are true or false.

 

DrAtulGLNG_0-1750137434897.png

 

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chandan2212
Tera Contributor
In response to Dr Atul G- LNG

‎06-16-2025 10:23 PM

Hi , Both are false

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