Reopen a Closed Change

NishaB
Tera Expert

Hi,

I wanted to know if it is possible to reopen a change ticket. If so, how?

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NishaB 

Why is there a need to reopen a closed change? A change, once closed, should never be reopened. If it is a client requirement, you must inform the client that reopening is against process and violates procedure. If needed, create a new change and link it to the closed change.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Ehab Pilloor
Mega Sage

Hi @NishaB,

 

It is not possible and not ideal to reopen a closed change ticket. ACLs prevent you from reopening it.

 

Regards,

Ehab Pilloor 

View solution in original post

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NishaB 

Why is there a need to reopen a closed change? A change, once closed, should never be reopened. If it is a client requirement, you must inform the client that reopening is against process and violates procedure. If needed, create a new change and link it to the closed change.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ehab Pilloor
Mega Sage

Hi @NishaB,

 

It is not possible and not ideal to reopen a closed change ticket. ACLs prevent you from reopening it.

 

Regards,

Ehab Pilloor