Not able to search in the global search in service portal

[chandan2212]

Hi All , 

In the global search of service portal one of the catalog item is not visible but while opening the URL is opening .

Can anyone tell me why catalog item is not visible 

Thanks and Regards,

Chandan

[Dr Atul G- LNG]

Is there any user criteria blocking the AGT user? Is this issue affecting all users or only a limited number?

[chandan2212]

@Ankur Bawiskar @Dr Atul G- LNG  : when i search it is visible for me but when i impersonate to another user it is not visible in the search result.

[Dr Atul G- LNG]

Is any user criteria on item?

[chandan2212]

There is no user criteria 

[Ankur Bawiskar]

@chandan2212 

for non-admins they are unable to search

check this

Non Admin user unable to search catelog items on esc portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.