Not able to see Collaborate panel from the sidebar on Service Operation Landing page for Incident, Problem or Change etc.

[Shashank14]

I need to Integration of Servienow With MS Teams for On Call Scheduling on collaborate tab.

How can i get a Collaborate tab panel from the sidebar on service operation landing page. As i need to integrate with MS teams to SOW, But not able to see the Collaborate panel- on landing page when opening any record for Incident , problem or change. Kindly provide any solution. Please find the attachment.

Early response will be appreciated.

Thanks,

Shashank Sharma

[dharanikumar]

Hi There,

Were you able to achieve this please?

[ashish0133]

hi @Shashank14 

do you know how to enable on task list ? I have requirement where i need collaborate option enable for sc_task list?

[Amarjeet Pal]

Hello @ashish0133 ,

I have already mentioned this in the thread.

In ServiceNow, the Collaboration feature in Microsoft Teams is not available for `sc_task` records because it is designed to be used with incident and change request records. This is because incidents and change requests are often more time-sensitive and require more collaboration between team members than individual tasks. However, you can still collaborate on `sc_task` records using other features in ServiceNow, such as comments or work notes.

[ashish0133]

@Amarjeet Pal 

thank you for reply. But if I want to enable into sc_task using customization how to do it ?