Notification emails are not included Worknotes for users - Activity Stream @Mention Email

[B Ashok]

Hello Team, 

when email triggered with activity Stream @mention Email which doesn't include work notes. How should I add work notes in the below mailsscript. 

existing mails script is :

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,

    /* Optional EmailOutbound */

    email, /* Optional GlideRecord */ email_action,

    /* Optional GlideRecord */

    event) {

    var result = new ActivityMentionEmailValues().getEmailValues(current.table, current.document);

    if (result) {

        result = JSON.parse(result);

        email.setSubject(gs.getMessage("You have been mentioned in {0}", result.subjectText));

        template.print("<p style='color: #424E5B;margin: 0 0 12px;line-height: 26px;margin-bottom: 12px'>");

        template.print(gs.getMessage("You have been mentioned by {0} in", current.user_from.name));

        template.print("&nbsp;<a href='/nav_to.do?uri=" + result.className + ".do?sys_id=" + result.recordSysId + "'>" + result.linkText + "</a></p>");

    }

})(current, template, email, email_action, event);

--------------------------------------------------------------------

output : 

But I need to include worknotes, please help. 

Thanks

Ashok

[Voona Rohila]

Hi @B Ashok 

Add below line in the email script 

template.print(current.work_notes.getJournalEntry(-1));

[piyushsain]

Hi,

Please use below code

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
    /* Optional EmailOutbound */
 
    email, /* Optional GlideRecord */ email_action,
    /* Optional GlideRecord */
    event) {

    var result = new ActivityMentionEmailValues().getEmailValues(current.table, current.document);
    if (result) {
        result = JSON.parse(result);
        email.setSubject(gs.getMessage("You have been mentioned in {0}", result.subjectText));
        template.print("<p style='color: #424E5B;margin: 0 0 12px;line-height: 26px;margin-bottom: 12px'>");
        template.print(gs.getMessage("You have been mentioned by {0} in", current.user_from.name));
        template.print(current.work_notes.getJournalEntry(-1));
        template.print("&nbsp;<a href='/nav_to.do?uri=" + result.className + ".do?sys_id=" + result.recordSysId + "'>" + result.linkText + "</a></p>");
    }

})(current, template, email, email_action, event);

[Rajkumar Bokken]

It worked but im are getting previous worknotes aswell.

then i tried replacing -1 with 1 it worked but getting last mentioned worknotes for additional comments aswell.

Eg: if i mention somone and add xyz in additional comments im getting email notification which is latest mentioned in worknotes .

[B Ashok]

template.print(current.document.work_notes.getJournalEntry(-1));

This worked for me.

Thanks.