not getting users in caller field even it is a reference field

[priya2023]

I am unable to get the users in caller field in Incident application.when  i selected the reference field  no users are there in the table.

[jaheerhattiwale · Accepted solution]

@priya2023 Check the reference qualifier added on the caller field.

Open incident form

Right click on caller field label

Click on configure dictionary

In reference specification section check what condition is added

Update/Remove the condition if needed

Please mark as correct answer if this solves your issue.