add a hard time to find a soloution for this problem, I would be happy for a solution.
this is my problem:
Create a notification (the content of the notification will be described below) that is sent to the supporter of an open task (Assigned to of the Catalog task) when the client (Requested for) writes a comment in the Additional comments of the request.
Notes:
● If there is no supporter: the notification will be sent to the members of the support group (assignment group).
● If there is more than one open task: the notification will be sent to the supporters of all open tasks.
the notification:
Request {number} comments added
Hello {assigned to name},
A new comment was added to your ticket {number}.
Customer comment:
{customer comment}
Click here to see ticket details.
