Chat notifications not working for users when in other tab

Ridhima_1
Tera Contributor

‎11-19-2024 04:30 AM

Hi,

Connect chat notifications are not working for users when they are in other tab. When the user is using ServiceNow then the notifications are working. Any help on this?
Thanks

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Ravi Chandra_K
Kilo Patron
Kilo Patron

‎11-20-2024 04:33 AM

Hello @Ridhima_1 

This might be browser level issue.

 

  1. From a Chrome window, click the Chrome menu in the upper right corner.
  2. Notifications : Go to Settings > Privacy and Security > Site Settings > Notification > Add the ServiceNow Instance under "Allow" List.
  3. Audio alerts  : Go to Settings > Privacy and Security > Site Settings > Sound > Add the ServiceNow Instance under "Allow" List.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra 

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