Notification for an Expiring Knowledge Article

[cnharris1]

Is there a way to send out a simple notification to the authors of a knowledge article to let them know that their article is about to expire? If so, how would I go about doing that?

[Isak]

hey! so that script works perfect! but now they also asked if we could send it to the manager of the knowledge base. any suggestions on how i can accomplish that?

[Henrik Jutterst]

Hi Isak,

Basically the same code as above just that I added added KB owner to the second param called: "ka.kb_knowledge_base.owner.email"

You also have to modify the notification to send to both params.

Good luck!

//Running this Scheduled Job daily will send notification 7 days before the ExpiryDate

var ka = new GlideRecord('kb_knowledge');
//valid to on next week and workflow is not retired or outdated
ka.addEncodedQuery('valid_toONNext week@javascript:gs.beginningOfNextWeek()@javascript:gs.endOfNextWeek()^workflow_stateNOT INretired,outdated');
ka.query();

//use first and second params to determen where the e-mail should go
while(ka.next()){
	gs.eventQueue('my_expiring_knowledge_articles', ka, ka.author.email, ka.kb_knowledge_base.owner.email);
}

[Brandon R1]

This worked perfectly!  I've been trying the original script above but nothing was sending. I decided to try your script and voila.  THANK YOU!

[NiKhil70]

Hi Archana ,

I have a Requirement to send an email Notification to the Requester  when the end date of Contractor is getting close .

In detail :

In On-boarding REQUEST form , we have ( Start date & end date ).

If the Employee type is Contractor then we should enter the End date which is Mandatory .

I have entered  (start date = Jan 1 , 2019 )& (End Date is June 30 , 2019) while submitting an on boarding Request for user "XYZ"

Requester should get Email Notification that user ( "XYZ") account is coming up for expiration on May 30 , June 15 ( Nothing but 30 days & 15 Days before Expiration )

--------------------------------

created Scheduled job , event , notifications .

I have executed the scheduled job , but no results . 

Tried with your script , but not working .

we have declared end date in variable . 

"ob_contctrs_voul_interns_end_date" is the variable value.

-----------------------------------------------------------------------------------------------------

var ED = new GlideRecord('sc_req_item');
ED.query();
while(ED.next())
{
var exp = new GlideDateTime(ED.variables.ob_contctrs_voul_interns_end_date).getDate();
if(exp.addDaysUTC(-3)==new GlideDateTime().getDate())
{
gs.eventQueue('Alert check',ED,gs.getUser());
}
}

---------------------------------------------------------------------------------------------------------

Can you please provide solution for this .

Thanks

NR.

[cnharris1]

Thanks Archana, I had to tweak the script but it worked perfectly.