Notification Not getting triggered in Production Instance

[Himanshu Gupta4]

Notification not getting triggered in the Production Instance but working fine in the Development instance

[Danish Bhairag2]

Hi @Himanshu Gupta4 ,

can u share the snip of notification created?

how is it triggered? via event or on record insert update?

Did u check the email logs whether notification got triggered or not

Thanks,

Danish

[Himanshu Gupta4]

by record insert and update 

[Stefan Georgiev]

Hello @Himanshu Gupta4 ,

most of the reasons that a Notification is not being sent are regarding the recipients, because if there is no user that meets the requirements, the notification is not going to be sent.
Please check if the user that you want to send the notification is Active == true && notifications == 2 <enable> && and has an email on the user record.

You should check if the Email sending enabled is checked on the Email Properties module, if it is a production instance it should be checked, but better safe than sorry

There is this property 

Send all email to this test email address (non-production testing)

but again this should not be the case in production, and this should be empty.