Notification to requested for custom variable in a catalog item

[Arka Banerjee]

Hi All,

I have a requirement for a catalog item that whenever any additional comments are added in the RITM, it should trigger an email notification to requested for(which is a custom variable in the catalog item). Can you please help me on the same. Thanks!

[Rahul Dev1]

Hi Arka

You can create a notification as below:

Who will receive:

[Ankur Bawiskar · Accepted solution]

Hi,

you can use event based approach

1) create event on RITM table

2) create notification on RITM table and link with above event

a) Event parm1 contains Recipient - True

b) Send to event creator - True

3) you can use after update BR on sc_req_item table

Condition: Comments Changes

Script:

gs.eventQueue('event_name', current, current.variables.requestedFor);

Regards
Ankur

[MADHU-THE-ROOK]

Awesome ,  Ankur. Simple and to the point.