Notification

Willoma
Kilo Contributor

‎11-07-2023 04:24 PM

Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?

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abbasshaik4
Tera Sage

‎11-08-2023 09:19 PM

Hello @Willoma ,
Yes, An email notification is sent to the user whose name is mentioned in the Assigned to the field as well as to the users in the Watch list.

If it is helpful, please mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

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Dr Atul G- LNG
Tera Patron

‎11-09-2023 01:57 AM

Hi @Willoma 

 

It depends on the configuration or you made some changes in OOB. 

 

Here are few OOB notifications:

 

AtulyaLNG_0-1699523831673.png

 

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