Notification

Vaishali 11
Tera Guru

There is one category and has several catalog items, whenever any item is requested from this category a notification needs to be sent to a user after the purchase order is ordered, and the notification should contain only the ritm number and link for that ritm for the items from that particular category. 

How to achieve this?

 

 

Thanks in advance!!

1 ACCEPTED SOLUTION

Vaishali 11
Tera Guru

Vaishali11_0-1697614270728.png

1.Create a event

2.Create a after update business rule with the above script

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4 REPLIES 4

Vaishali 11
Tera Guru

Any suggestions for this?

Hi @Vaishali 11

You can write a notification on RITM Table, you can use below condition to check the category

VoonaRohila_0-1695995480124.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

HI Voona,

 

The notification with category condition is fine, but it should be triggered after the purchase order is ordered and contain the ritm number and link for only that particular item. How to do that?

Vaishali 11
Tera Guru

Vaishali11_0-1697614270728.png

1.Create a event

2.Create a after update business rule with the above script