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‎09-29-2023 01:38 AM
There is one category and has several catalog items, whenever any item is requested from this category a notification needs to be sent to a user after the purchase order is ordered, and the notification should contain only the ritm number and link for that ritm for the items from that particular category.
How to achieve this?
Thanks in advance!!
Solved! Go to Solution.
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‎10-18-2023 12:32 AM
1.Create a event
2.Create a after update business rule with the above script
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‎09-29-2023 06:41 AM
Any suggestions for this?
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‎09-29-2023 06:51 AM
Hi @Vaishali 11
You can write a notification on RITM Table, you can use below condition to check the category
Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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‎09-29-2023 06:57 AM
HI Voona,
The notification with category condition is fine, but it should be triggered after the purchase order is ordered and contain the ritm number and link for only that particular item. How to do that?
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‎10-18-2023 12:32 AM
1.Create a event
2.Create a after update business rule with the above script