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‎11-07-2023 04:24 PM
Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
2 REPLIES 2
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‎11-08-2023 09:19 PM
Hello @Willoma ,
Yes, An email notification is sent to the user whose name is mentioned in the Assigned to the field as well as to the users in the Watch list.
If it is helpful, please mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik
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‎11-09-2023 01:57 AM
Hi @Willoma
It depends on the configuration or you made some changes in OOB.
Here are few OOB notifications:
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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