Notification

Willoma
Kilo Contributor

Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?

2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

Hello @Willoma ,
Yes, An email notification is sent to the user whose name is mentioned in the Assigned to the field as well as to the users in the Watch list.

If it is helpful, please mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Willoma 

 

It depends on the configuration or you made some changes in OOB. 

 

Here are few OOB notifications:

 

AtulyaLNG_0-1699523831673.png

 

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