SLA Notification
P1/P2 breach Notification
When the SLA percentage reach to 50% send a notification to assigned to user
Subject: Sla breach 50% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 50%
Resolve the incident before its escalates
Thanks
Who will receive
assign to
When the SLA percentage reach to 75% send a notification to assigned to user
Subject: Sla breach 75% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 75%
Resolve the incident before its escalates
Thanks
Who will receive
assign to and assign to manager
When the SLA percentage reach to 100% send a notification to assigned to user
Subject: Sla breach 100% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 100%
Resolve the incident before its escalates
Thanks
Who will receive
assign to and manager and assignment group
