Notification

[MahalakshmiN543]

SLA Notification
P1/P2 breach Notification
When the SLA percentage reach to 50% send a notification to assigned to user
Subject: Sla breach 50% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 50%
Resolve the incident before its escalates
Thanks
Who will receive
assign to

When the SLA percentage reach to 75% send a notification to assigned to user
Subject: Sla breach 75% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 75%
Resolve the incident before its escalates
Thanks
Who will receive
assign to and assign to manager

When the SLA percentage reach to 100% send a notification to assigned to user
Subject: Sla breach 100% for the incident(number)
Body : Hi assigned to
The incident SLA has been breach to 100%
Resolve the incident before its escalates
Thanks
Who will receive
assign to and manager and assignment group

[Dr Atul G- LNG]

Check OOTB SLA Flow this is all OOTB available please have a look and do it as per need.

[yashkamde]

Hello @MahalakshmiN543 ,

There is the ootb flow : Default SLA FLow present in servicenow as per your requirement you can further customize that by copying the flow..

If my response helped mark as helpful and accept the solution.

[Prasanna_Patil]

There are two oob.. default and other notification escalation...please check