Notify Assignment Group Manager when Assigned to is inactive

[Shankar Manohar]

Dear All,

   I need to notify the Assignment group Manager every week once when the assigned to member of that group is inactive. 

I tried using a scheduled job with a script and the events. However, the notifications is not getting triggered at all.

 Any suggestions would be of great help.

Thanks

Shan

[Shankar Manohar]

Hi abhi,

 My apologies for responding Late. Your above code working like a charm.

Thanks

Shan

[Shweta Mishra]

Hi could you please  tell me what will be the BR when condition for this. I am using BR after on update

[Shweta Mishra]

Hi... I have a similar query here: Notify Assignment Group to reassign tickets when assigned to user is inactive. Could you please help me. I am trying this on user table and event and notification is also on user table since BR is after update on sys_user. How it is done for group table.. What will be the BR when condition for using group table. Please visit my query and help me with that.

[ronaldanand]

Hi Abinay,

I have used the same script and all the stuffs, But I didnt receive Emails i checked Event registry  & Logs , I tried gs.Logs also .

I am getting the results but Emails not triggering ,Please check and help me fix this issue..

Reference screen shot also attached below

[ronaldanand]

Hi Abinay,

I want to send the  same details to assignment group in CC..Please  help me .

var grGroup = new GlideRecord('sys_user_group');
grGroup.addQuery("manager.active",true);
grGroup.addQuery("active",true);
grGroup.query();
while(grGroup.next()){
var arr=[];
var arr1=[];

    
    var grps = '';
    
var inc= new GlideRecord("incident");
inc.addQuery('assigned_to.active',false);
inc.addQuery('assignment_group',grGroup.getValue('sys_id'));
inc.addQuery('incident_state','NOT IN','6,7');
inc.query();
while(inc.next())
{arr.push(grGroup.getValue('manager'));
//arr1.push(inc.getValue('number'));
 var assign = inc.assigned_to.name;
arr1.push(assign + ' - ' +inc.getValue('number') + '</br>');    
grps = inc.assignment_group.name;
 //var group1 = inc.getValue('assignment_group');
}
if(arr1.length>1)
{
 gs.eventQueue("inactiveassigntoevent",current,arr,arr1);
    
 }
}