Hello,I have a requirement to create a notification for Incidents created on yesterday and the notification needs to be sent at 05:00 AM PST.I have tried Scheduled Job, Inactivity Monitor and Workflow but neither of them has worked the way I want.Can...
Use Cases UC1. IT Asset Variants - iPhone There are two separate catalogue items to search and select Red iPhone or Grey iPhone.Color, such as red or grey, is a variable of a single catalogue item – iPhone. UC2. Service Request - Office Access To re...
Hi, I have a catalog client script which is passing the table field name (assignment_group) to the script include. On the script include i have queried the table and i am trying to update the new field value. Client Script: var ajax = new GlideAjax('...
Hi Team, How to get logs who removed the user from a group, We have few users removed from the group, I have checked in sys_audit table not found it helpful. Thanks Ashok B
Hi All, ga.addParam("sysparm_groupid", g_form.getValue("app_name")); is the reference variable in client side which passes the sys_id to script include of the record. var nam = this.getParameter('sysparm_groupid'); -> I am getting the sys_id of the r...
Hello All, After user submits the Request, I need to copy all the variables information into Description field of Catalog Task. How can i do this can anyone please help me with this. Thanks in Advance
Hello, I have created interactive filters with choice list. Now i want to hide "None" from the filter. how can we do this?
Hi Community, There is a requirement to display the outages as announcements in service portal banner. How can I display the outages as announcement in portal? TIA.
Hi Community, I need some help on how to write a story on incident management ,A sample doc and pdf will also work.Thanx in advance.
Hello everyone! do Business Services and Service Offerings have a default/OOB State Model which is configured? Just to be sure my questions is clear: a business service might have the following lifecycle: Planned, In Progress, Active, Retired - ...
Hi Guys, I have created a new group and made that group to be shown only for Incidents. I followed this and did this: Create your new group type (e.g., 'Incident Assignment') in table [sys_user_group_type].Open the module: System Definition>Diction...
My Helpdesk group is like this. Global is the parent group and some child groups for local support. We want to restrict child group member can access the incident ticket which is assigned to them. I tried below two methods for the incident ACL bu...
Hi, I am looking to integrate Contact Center with ServiceNow and open up Agent Workspace. As part of it, I am opening up a new interaction record and intend to pre-populate some fields on the interaction e.g. Opened For. Is there a way to pass the in...
We are Creating a Change from Service Request(RITM), Can we Change the Change Request State to Implement when the Planned Start Date is Reached ? When Change is Created State is set to Schedule and Change to Implement when Planned Start is Reached. S...
Hi Experts, I don't have much knowledge on scripting. We have a requirement for change module in which based on planned start date and time phase should be automatically moved from schedule to implement. In order to achieve this, I need build a scr...
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