Issue: In the event of any new ticket assigned to any group, it normally sends out the email notification to the group users. Our requirement is to send the same notification to a Shared Mailbox as well. Notification should go to all the users (from ...
Hi guys, we plan to use the CAB workbench soon and as such, on our change form we would like to know what is the best way for us to populate field 'CAB date' (a date field) with the date from the 'Meeting start time' (a date/time field) that is sel...
How can the Service Portal catalogue be simplified for the end user experience? TLDR; skip to 3. Best Practices A little bit about our usage; We came from Express to Enterprise recently. We are purely ICT with a Service Desk and other 3rd level ICT t...
Hi, Need help !!! I have catalog item which has list collector referencing "cmdb_ci_ec2_instance" table. We are using this table on multiple catalog item on lookup select box data type as well as list collector, and it's displaying "Name" field which...
I am trying to find out why a change request skipped several steps. I can see the audit history, but how can I print it? Thank you, dlively
Getting error message "Address not found" when i'm trying to approve/reject Change in SNOW , How do i fix it ? Below error Address not found Your message wasn't delivered to dev62805@servicenowdevelopers.com because the address couldn't be found,...
In our instance, I am unable to set email properties to Ignore email when Subject start with Text(Auto reply) Question: How do i set the property - Ignore email when Subject start with Text( ) in my email properties . Currently, this property is no...
I recently implemented the populating of the variables from a URL with help from Michael but for some reason the new expiration date value is not storing what is passed in but the other two fields are. It is defaulting to today's date? From what I ...
If a VM is removed from vCenter, and after that discovery is run in ServiceNow, that record is not removed, thus the old data remains in the table with the wrong state.
Hi We are working on Incident Ebonding. As part of that we have to push the attachment for another service- now instance. We have to use rest API for the integration. The attachment is getting transferred however the file more than 4 MB is not gettin...
Is there a way to force redirection to the SSO provider from the base URL of an instance? Use this: https://myinstance.service-now.comInstead of this: https://myinstance.service-now.com/login_with_sso.do?glide sso id=a343f9efe98fa98fef8e9d8fef9ew...
Hi ServiceNow Community, I need some help with my Country field, I want it to be auto populated based on selected user from my reference field, here is my form ... Is there any way to get this? and how? Is it Client Script? Maybe you can also...
We have several org-specific fields stored in LDAP that we'd like to bring into ServiceNow. They are likely to be commonly references in Incident Management. What do folks typically do in this situation? Add fields to sys_user? Extend sys_user?...
Hey all, Currently we are trying to get multi-provider SSO working for internal employees as well as customers. We have the customer portion working correctly, they simply use the link we provide to the CMS site which passes the correct authenticati...
Hi,thought I'd share the solution to a problem we were having with Single Sign on using SAML2 and IBM Tivoli Federated Identity Management (TFIM).The issue was that when URLs to specific pages (deep links) within Service-Now were attempted to be navi...