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I want to preserve a group in Sub-PROD instances

I have a group of certain people in sub-prod instances, I want preserve it along with the users and roles of the group. The users and roles are available in PROD also but not the group. Does creating a data preserver only for the group will work?

How to hide choices based upon condition in RITM and TASK.

Hi All, there is two fields 1.cap(Reference) and 2.non-cap (choices / options), whenever I select one value in 1.cap then the 2.non-cap some choice should be hide based upon condition on 1.cap, like whenever I select particular value in 1.cap then th...

Resolved! How do you add the Major Incident form to Agent Workspace incident so agents can fill in description fields, business impact etc...

 Agents need to generate severity notices through the major incident form. I would like agents to access the Major Incident form within the incident form in Agent Workspace when working on an incident, similar to how agents access the tab on the plat...

Pachee Yang by Tera Contributor
  • 1358 Views
  • 6 replies
  • 3 helpfuls

Help with routing live chats to chat queues

I am fairly new to ServiceNow so bear with my ignorance.   I am trying to set up Live Agent Chat currently and I am running into an issue I could use some guidance on.  we will not be utilizing VA, instead we are using a third party AI app that will ...

Resolved! ACL's not created by default for the table.

I created a scoped application. While setting up the application I created just a single table (Leave Request). After the setup I started working on the table and created new fields and then moved on two create 2 new tables(Leave Bucket; Leave Calcul...

Community Alums by Community Alums  
  • 2534 Views
  • 5 replies
  • 2 helpfuls

Provide break between lines for question in variable

Hello, Can anyone please help me on this how to break the lines so that it will show correctly in service portal. I have one variable of type select box. I need to give break between lines in question. In self service it is showing correctly as shown...

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pritimayee by Tera Contributor
  • 1423 Views
  • 2 replies
  • 0 helpfuls