Resolved! I want to provide additional comments as bold text to the end user/caller
How to display Bold style comments to caller.
Forum Posts
Resolved! How to expand the size to UI action condition field
In one of my requirement, the conditions I need to keep is exceeding the size of the condition text field in UI action. What is the solution for this other than changing the size of condition field
What is Global in client script ?
What is Global in client script ?
Resolved! Stop execution of another business rules
Is there is anyways to stop execution of businesses rules if the update Is happen from another business rules. Tried setworkflow(false) in before business rules. But it's triggering after update business rules matching the update conditions.
Incident Survey should get triggered when incident is resolved
Hello All, Incident Survey should get triggered when incident is resolved Please let me know how to do it Regards Keval
In workflow Join activity workflow not working
Hi all, Now I am working on workflow for catalog item.Now i am using the join activity for all user approval completed then created the catalog task. But here If competed all user approvals the join going like as incomplete and also if before approva...
How to find the root cause for form which is broken in prod after making changes?
Incident is assigned to me with high priority so that form is broken in prod after making changes. Incident is creating to find the root cause.
Resolved! What role(s) should be given to agents to work on Incidents, Requests in ITSM?
I want to know what role should be assigned to the agent in order to work and close the incidents, requests, requested items, catalog tasks etc
Resolved! Sent mails and Received mails are not showing in the Incident Activity Stream
I am not able to see a mail is sent to the caller once an incident is created/update in the activity stream on Incident form
Resolved! How to add a new state in Flow formatter
We have a created a new state in problem table and that state is not showing in the flow formatter. How a newly created state will appear in the formatter Wanted to add a new state between Root Cause Analysis and Fix in Progress
Resolved! How to auto assign a Incident to a group based on some conditions?
I want to know how to assign a incident to a group automatically when it is created
Resolved! In transform map target table, alm_entitlement not showing all column filed to map.
Hi Team; I need to transfer/update software entitlement to the table "alm_entitlement " .I cerated transform map to import. While mapping through mapping assist. It is not reflecting all the fields to "alm_entitlement" in the target. Fields like doma...
Content Item dynamic URL
Is there a way to make the url of a content item dynamic so that when it is pushed to higher environments, the url stays in the correct instance. I have added a url to a content item in the portal in the dev environment but when I push this to a high...
Resolved! How to set a different hint to each state at incident form?
Hey everyone, I need to show a different hint or title to every state at incident form. For example, if I select the state as new, I want a specific hint or title to appear, if I select closed another hint or title. I tried to set different hints at...
Resolved! How to change Container Starter font size in Service Portal
Hi, How do I change the Container starter font on a form from a Service Portal? any help is appreciated
