Hi, I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but...
Can anyone please let me know how to create reports for ticket not updated in last 4 days
Hello, My name is dialy gningue,i hope you will find a solution to my problem. we’re working on sub-prod instances (dev and QA) and we are currently working on change management application, and for some reasons that are still unknown, on changes a...
For a catalog variable, you can 'borrow' a choice field from another table, hence using those choices for said variable. The choice list for the original field does have sequence settings, however, the sequence setting seems to be ignored when the ch...
I'm looking for the documentation for the new module in the Skills application called "Manage IT Skills". It points to a page $ng_skills.do. Even though we've been making some small use of the skills module to assign skills to engineers, this page re...
Hello community,I have an requirement in which i have to create an button using ui actions which is visible only when an particular sub-category is selected and on clicking the button an email should be sent to the client. Please provide me with some...
Hi Team, Can someone help me on how to hide attachments from incident form. I have seen many post related to hiding attachment icon(paper clip). My requirement was to hide the document itself from form based on view. Any help is appreciated. Regards,...
Change Approval Policies - Prevent user from approving if they are in the Technical Approvers . Prevent user from approving their own Change request I am using Change Approval policies, and the Change Management workflows as OOB. When I was using wor...
Hey folks, So I have been working on creating an SLA for a specified group that closes out when a user enters an additional comment on the work notes. I am not allowed to create new fields on the incident table (so creating a true/false field then h...
HI, I'm working on customizing problem management module. I have defined the priority lookup table that's working exactly as per definition in incident form but not on the problem form. I have checked data lookup rules as well. Everything seems to be...
Hi All, We have requirement to load "Video Conferencing" data into Servicenow (through data source excel sheet). But I'm not able to find any table with name "Video Conferencing". So now I'm looking for any alternative table to load "Video Conferenci...
Hi All,Need some help with scripting please.I have a list collector with a long list of left bucket values. I also have a workflow in which I want to check for a chosen rightbucket option. If there's one particular option in the list of options chose...
Hello friends, I am running the training course ITSM Implementation Simulator and I can't get past task 19, there is something I am missing and it's driving me nuts. Can someone please help me through this step-by-step? I have tried everything, it se...
I have a record producer which has 2 variables category and configuration item.category being a select box and configuration item is a reference field referencing to cmdb_ci .I need to filter the configuration item on the form depending on the catego...
Hello,I'm trying to set up an assignment rule for my "Create Incident" record producer, but I'm not sure how I can add a variable to the condition. I can't find an option to dot walk there so I've temporarily added keywords are wateridge, but that's ...
