Hi All,
When customers clicks "On Call Schedules" a list of all on-call schedules is displayed.
When "Roster and Escalation details" Link in click for roster, you get this window:-
Is it possible to add other Details for the person on-call such as Mobile or alternative phone number?
Thanks
Gary Fawcett
Hi
After a bit of investigation, I found the UI Macro responsible for showing the Popup:
The screenshot below shows the UI Macro, which will call the "User Profile" in the right-hand side of the Popup.
As far as I can see, there is NO way to find and change the OOB macro used to show the Profile details.
If anyone can find, just let me know.
Otherwise, my answer is: you can use it as-is (like I described above), but you cannot change the detailed layout of the Profile according to your custom requirements.
Please mark my answer as correct and helpful, if that was according to your question.
Have fun
BR
Dirk
There is "Mobile phone" field on user profile, so whatever number will be available there it will be appear beside the call icon .
eg:
Result:
do you want to add extra column ?
