On-Call PTO with peer approval

[Pascal Verdieu]

Hi All,

We're trying to implement On-Call and from what we see, PTO can only be approved by the manager.  We want this to be peer managed instead.  So one of 2 options:

1. When a resolver requests Time-Off, then a request is sent to resolver's teammates, and whomever accepts to take the shift, gets it, this makes the entire process embedded into ServiceNow.
2. Resolver can ask teammates offline (aka: outside ServiceNow), then when the resolver proposes replacement inside the ServiceNow request, the replacement must approve before the request is accepted.

I'm trying to implement option #2, has anybody gotten this to work (peer approval instead of manager approval)?  If yes, how?

Tkx

[Pascal Verdieu · Accepted solution]

Found it, there's a workflow called "On-Call: Time off approval" that needs to be updated...