On-Call Schedule: Holiday schedule field while setting up shift

[Haridevan Vamad]

1. The Holiday Schedule field in the on-call schedule shows all the schedule present on table. Is there a way to put some reference qualifier on this Holiday Schedule field?

2. Where can we find this field in back end of ServiceNow, table name?

Its really urgent could anyone please help!!!

@servicneow 

[Swapna Abburi]

Hi @Haridevan Vamad 

Its a field "holiday_schedule" in "sys_on_call_shift_template" table. You can update the reference qualifier in the dictionary record.

[Haridevan Vamad]

Hi @Swapna Abburi 

I have tried this but it did not work. 

After making changes to the above reference qualifier still I could see all the schedules.

[Swapna Abburi]

@Haridevan Vamad 
looks like the front end UI is not editable. Changing the reference qualifier on the actual backend table seems to be not working either.

you can refer to servicenow support article.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0791303