What are the official personas defined by ServiceNow?

Suggy
Giga Sage

‎10-23-2024 04:14 AM

I am looking for official details on different personas mentioned by ServiceNow.

1. Some say ESS user, some say end user, some say business user.

2. Some say ITIL user, some say fulfiller, some say resolver

 

I am looking for official docs on this. Please share if you have.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-23-2024 04:34 AM

Hi @Suggy 

 

I doubt we have any specific doc for this, let me search but in workshop i heard is is 

End User and fulfiller. 

 

You can check on Now Create, the process workshop of data foundation or incident management.

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Dr. Atul G. - Learn N Grow Together
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Suggy
Giga Sage

‎10-24-2024 02:49 AM

Anyone else 🙂

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Anurag Tripathi
Mega Patron
Mega Patron

‎10-24-2024 02:58 AM

Hi,

I didn't come across any official doc that defines what persona are needed in your org, it really depends on the client/ Industry and what all features in ServiceNow are you using.

 

There are support material available that will help you define what personas are needed

Crafting personas to understand your users - ServiceNow Community

 

 

-Anurag
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