On Chat window users chat and response agents unable to see

nameisnani
Giga Sage

3 weeks ago

Hi Team ,

 

There is an in Active Chat 

 

Agents are not able to see users reponses and user chat 

 

what would be the problem 

 

where exactly need to check 

 

what was the fix for this 

 

can anyone please faced this type of issue , please help me with the steps to resolve this isssue .

 

nameisnani_0-1791261003422.png

 

@Ankur Bawiskar  could u please help me 

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abbasshaik4
Tera Sage

3 weeks ago

Hello @nameisnani,

 

Please refer to the link below:
Solved: Live chat agents not showing - ServiceNow Community

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution by referring to this solution in the future it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

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