On-Premise Instance

[ID NOBLE]

Hi all, Please I need information about how to manage On-Premise Instance. Also, how can we force reset the Admin Account if we don't have the credentials? This is a company Instance, and not PDI.

Thanks all

[Maik Skoddow]

That's a bit of an odd question, because only a handful of customers in this world have an on-premise installation because ServiceNow is a primarily cloud-based application.

If you are one of that few selected customers you should reach out for your ServiceNow Account Representative and I'm sure either will be happy to help you.

If not and if you have access to the HI portal you can have a look on the following two pages

• https://hi.service-now.com/kb_view.do?sysparm_article=KB0563545
• https://hi.service-now.com/kb_view.do?sysparm_article=KB0563731

There you can find all prerequisites and system requirements. Also, deployment guides are available there.

[Maik Skoddow]

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If not, please tell me what is still missing.

Kind regards
Maik