Is there a way to change the name of the column in Report?
I have created a scheduled report and there are two columns with the same name. Is there a way to change the column name of the report??
Forum Posts
Resolved! How to add additional 'Submit' button at the bottom of catalog item.
1] I have one requirement that I want additional "Submit" button to submit the catalog item from portal.2] The button should be in the bottom of catalog item from and it should work(functionality) same as existing 'Submit' button. (Implement abov...
How to sort Knowledge articles in Service Portal
Hello Guys, Need your help to sort the Knowledge articles in Service Portal! For Example - In below snapshot - Operating Systems has 12 articles categorized. Now I need to customize which one to feature at the top when I choose this category.
When the task is closed cancelled, then the RITM stage should be "request cancelled"
When the task is closed cancelled, then the RITM stage should be "request cancelled" and the RITM state should be "closed cancelled" and cancelled notification should be sent out to the user.
Resolved! Where can I configure the catalog categories and catalog items that can be selected from the SP?
Where can I configure the catalog categories and catalog items that can be selected from the Service Portal?There are catalog category and catalog item records, but some items are not displayed in the Service Portal...
Resolved! How to add/create filters for Task SLA related list.
Hello Team, I want to add filter conditions for Task SLA related lists for different type of modules. Kindly help me how to proceed with this.
How to get use date in function field
I am using function field and want to get just the date difference. I used the following and it returns the hours/minutes etc.glidefunction:datediff(now(), start_date)what can I use to replace now () to just get the date?
Resolved! Adding columns to list view
We have a requirement to add columns from Case table to the list from Task table by dot waking. Is there anyway that we can do that?
Resolved! Copy catalog item variable field value to the field on RITM table
Hi Team,I need to copy catalog item variable field value [location] which is a reference field referring to custom table [u_one_team_workflow_location], to custom field [u_service_location_test] on RITM which is also reference field referring to same...
Inbound Email error: Sender is not trusted, bypassing script. How to Check this?
Hi All, While I tried to create Incident through inbound action, getting this error. "Sender "xxxxx@xxxx.com" not trusted, bypassing the script "Appsec domain Monitoring". I have read few community posts and checked the email property - trusted domai...
How to create a report based on Assignment Group Change history via the Incident Table
Hi,Can someone help me to generate a new report based on Assignment Group Change history via the Incident Table.
Resolved! Reference Qualifier on Catalog multirow variable
I have a service catalog where I have two fields : 1. Contract Number - Single line text (independent variable) 2. Assets (Multi row variable set having one variable of type reference to asset) Now, when I enter Contract Number, I should see only tho...
Transferring knowledge (knowledge bases and knowledge articles) between instances
We are in the process of consolidating a couple of instances into one new master platform. Our immediate challenge is moving knowledge articles to the new platform. XML is an option but you loose a lot of related information in the process (yes we co...
Resolved! Clear catalog variables value after the ritm is closed completed
Hello All, Hope everyone is doing good!!I have a requirement to clear the catalog attachment variables value in the 'sc_item_option_mtom' table once the RITM is closed completed.I have 3 mandatory attachment variables for a catalog item after the clo...
Request items are not displayed in the My requests
when user is submitting the tickets, the requests are not getting displayed under "My Request" section or in Self Service View. However, the tickets are getting displayed under 'Requested items'. Troubleshoot this issue.Expectation: When a user submi...
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