I'm having a problem with knowledge in my instance that I know is not OOB behavior, but I can't put my finger on what is going on. In my PDI I followed these steps: Create a knowledge base. Assign "users with 'itil' role" as a "Can Read" and "Can Co...
Hi can anyone help me with the following requirment?Under the How Can We Help You? session of the Service Catalog, there are 30 items. All items are not displayed and to see the full list you have to click on the View all items to see all catalog it...
Hello, I am trying to query with catalog item variables while gliding RITM table. My goal is to use script include to perform a query using the variable - firstname and value retrieved from newValue (Client Script) in variable itself before being su...
Hello everyone, We have a Record Producer that is displaying the following message each time it's opened: "This item is in the process of being published. Please do not edit the item". That's, all the fields on the form such as Name, Table name, Stat...
Does anyone happen to have a screenshot or a description of when a CAB attendee clicks "Notify Me" in the CAB Workbench - what notification is triggered? Is it an email? Is it a pop-up or sound? I couldn't find any examples in my searching that could...
I want to report when the sla got breached and by which team. e.g. Incident is assigned to Group A, ticket got breached here . Then it is assigned to Group B. the ticket will remain breached here so in report we are unable to get by which team SLA go...
What is the criteria to set priority of an incident/problem? I know it involves impact and urgency however if there are any other factors available could anyone mention those? Thanks!
When testing Connect Support, I think I recall being able to create an Incident (as a Quick Action) which carried across into the Incident record the chat dialogue (cant recall what happened to any attachments exchanged during the Connect Chat dialog...
Hi Team, Good Day! I am seeing an issue where we are getting below error message in response, whenever hitting table API (incident) in order to create an incident. { "error":{ "message":"User Not Authorized", "detail":"Failed API leve...
****I want to download selected files from incident instead of all could you please help with the script***
Hello EXperts, I have a custom action to populate data in a flow. Although it is showing the result when I test the custom action separately, but in flow, the output is populating empty value. But the input value is taking correct result. Below scree...
I want to delete five active incident records on incident table.
I'm testing use cases with ATF's and getting an error message at record query step. Error: FAILURE: No records matching query:Parent = LNP0001037 1. Impersonate user 2. Opening record producer in portal page 3. Set variable values 4. Submit record pr...
How are people handling recurrent maintenance tasks in servicenow? Currently we have about 20-30 recurrent tasks that our IT team needs to do at regular intervals, most are weekly, some monthly, and a couple annual/biannual. Each task would be assig...
On submission of a Incident form, without populating any of the fields, I click on the Submit button. I will get an error message saying caller and short description fields are mandatory. How to debug which is the data policy or UI policy that throws...
