Hi all, I'm about to roll On-Call scheduling on my ITSM project and was wondering if you can reference me to a step-by-step resource on this module implementation? I tried researching docs.servicenow.com but I was not quite clear on step by step proc...
Hi All, I am trying to create a topic(Test) in Virtual designer, where in I am calling the contextual search topic block in it. I am very new to virtual agent topics, could you please help me letting know what has to be placed at the place of contex...
I'd like to have the hyperlink as shown in below image. Based on the logged in instance hyperlink should redirect to dev or test or prod instances. Please help me how to configure this. @Ankur Bawiskar
Hi All I am trying to set up the ServiceNow for Microsoft Teams integration in our test environment and having an issue. I have completed the steps outlined in the documentation for single tenant, however one part is missing. In the document related ...
Hi All, The customer ask me to implement a state "pending until" + date field on the incident table and SLA in pause with this state He need this because some request done via incident are not really an incident. Example : install a class room wit...
Where can i find when existing standard change templates are not visible to some users when user selects system type ex: infrastructure while some can see them.
Hello Everyone, I want to thank you in advance for solving my query. I want to map MRVS with an HTML field in the form. I have written the following code but was not able to achieve the functionality. I wrote the following code in the Record produce...
What is the Difference between Unsuccessful Change and Failed Change Close Code in Change Management ?
Hi All, I wanted to make "Type your message here " field to from Standard Ticket Tab widget to multi line text. Attaching screenshot . Can someone guide to do that ? Thanks ..
Hi, I have tried and failing miserably to create a report that I can add to a Dashboard that shows the following:- No Of RITM awaiting Approval Status is not Approved, Rejected, Completed, Closed By Group Approval - must be able to select the Group A...
Hi All, I am very new to interactive filters I have a report on dashboard, I created a interactive filter(cascadetype) on field priority and when I click apply I am not getting any output My intension is when I select priority-1 then only priority-1 ...
what is script action in servicenow?
Hi Guys, I need help with retrieving Name from sys_user table. The scenario is, I am importing Headset information into servicenow. The way integration work is as soon as someone plugs in their headset ServiceNow picks up their headset information ...
Hi,In Problem,i have created the one reference field for change request based on if change required is YES and Problem state is resolved then the attached change should display in related list->change request tab.I have written below business rule bu...
Hi, How to fetch catalog variable value in an after business rule. I tried --> current.variables.<variable_name> but not working correctly. Thanks, Gopi