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Resolved! standard change from a catalog item

Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...

jtw1228 by Giga Contributor
  • 3147 Views
  • 6 replies
  • 3 helpfuls

Can ServiceNow create Change ticket via REST API?

 Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...

Max64 by Tera Contributor
  • 2084 Views
  • 5 replies
  • 0 helpfuls

Resolved! Manual Approval for catalog item

 Hi All,We have a requirement to create manual approval for one of the catalog item. Some times Could be up to 2 approvers added & these two approvers should be in sequence(After 1st approval approves only then 2nd approver should approve). Can you p...

Community Alums by Community Alums  
  • 1753 Views
  • 4 replies
  • 1 helpfuls

How to rollback update sets?

I applied an update set once, but I want to roll it back to its original state.Please tell me the procedure.

ayano by Giga Guru
  • 17365 Views
  • 2 replies
  • 13 helpfuls

Resolved! How to add field type "List" in Catalog variable

Hi All; My requirement is to add a drop down in the catalog form, so user can select multiple item from the drop down list. But while creating variables for this, we dont have field type "list" in the catalog variable. We have only "List collector" w...

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HELP - Adding a Model Category to an Asset

Hi all!I just manually loaded over 350 iPhones and iPads into the asset table and the upload and the transform went beautifully.  Only problem is in the Asset Workspace, the devices come up in the pie chart as unknown.  I checked each device in there...

Please tell me how to migrate multiple catalog items

I want to include variables, scripts, etc. in catalog items and migrate them to another instance.Create an import set?Or will it create an update set?I would appreciate it if you could tell me the steps.

ayano by Giga Guru
  • 390 Views
  • 2 replies
  • 0 helpfuls

User is not able to view Logo

Hello, One of the user is not able to view Logo in ServiceNow instance after the Tokyo upgrade. User can login into different browser(to be use only Edge browser) as per company's standard. Tried to impersonate and i am able to see the logo

anvitha ash by Tera Contributor
  • 342 Views
  • 3 replies
  • 0 helpfuls

Resolved! Knowldge template field types

Morning!I am working on an effort to populate information from an incident record into a KCS knowledge template.While this works out of the box, the template has limitations.  I have the need for several choice list, select box, drop down style field...

KB Article view count increasing with count 2

HI , There is one issue we are facing . Regarding the number of views counted when reading a knowledge article, its counting view twice when we try to view the kb from UI action link on the KB form .If we directly search the KB in portal with the KB ...

Resolved! Is there a table on Service Now that logs changes to field values etc?

Say I have an incident, "INC123456" and I want to report on when the 'status' of this incident changed, or the 'assigned group' changed, or to get a timeline of 'reopened_time' entries.Is there a table on Service Now that logs these sort of changes t...

SB87 by Tera Expert
  • 4706 Views
  • 3 replies
  • 2 helpfuls

How to edit work notes

Is there an easy way to edit a work note? I saw some of the posts from 5 years ago, but I was wondering if it had gotten an easier. Such as maybe a plugin? Or is it possible in the next release or two? We're currently on Jakarta. Thank you.

Ronald_T by Mega Contributor
  • 16110 Views
  • 8 replies
  • 7 helpfuls

Resolved! When does this business rule run?

I've come across a before business rule with nothing added on the "When to run" tab. It has a script on the Advanced tab, that also has an empty Condition field. It runs against the Problem table, Active and Advanced are selected. The Actions tab is ...