[CHALLENGE] I have a catalog item with a select box containing multiple items to choose from, that has a price variable assigned, and I need to template.print() that price in an email notification or an email notification script. [QUESTION] How do I ...
Hi Team, I just wanted to clarify about client side and server side. Suppose, there is a requirement to change the assignment group on the incident form if user changes the category or sub-category field. I can achieve it through Assignment look-up r...
I need to populate fields based on the approval request in service portal, if change request approval need to populate Assignment group and assigned to fields. for RITM approvals not required those two fields. I can see these two fields in both Appro...
Hi All, Actually my requirement was every first day of each month, an email notification to a list of authorized recipients to remind them about articles that are scheduled to expire in the next month Like if up to 10 – The email notification include...
Hi all, my requirement is i need to hide Delete button for the particular roles. ex: the user who has the test_manager, test_stall, role they was not able to see the Delete button.
Hello community, I have recently taken over Asset Management at my company as part of ServiceNow Asset Management and we have a massive project tp update existing asset data. I was able to easily enough create transform maps and import assets, howeve...
I need to enable the auto numbering to another field other than number. We have already number field available for auto numbering and now we have custom field SIM ID and we need to enable auto numbering like SIM0001. I have tried to do it by storing ...
Hello, I have an issue that I am not sure where to start. When the Incident is proposed as a Major Incident, it shows up under 'Candidates'. Then, when I try to promote it to Major Incident from the candidate record or just from the Incident record v...
Hi Experts, I need to send a email reminder and create comments on a record if the user hasnt updated it after 30 days and 60 days. How can create a comment on the record with out updating the record - I've tried gr.autoSysFields(false); but this fir...
Hi, I need some help with one of my requirement. When the change request is moved form new to assess state, OOB there are approvals getting triggered using the change approval policies , After that those approvals are done then I have to send approva...
Service Operation Workspace provides a single pane for both Service Agents and Service Operators , enabling a seamless flow of incidents , problems , changes to predict and resolve service degradation. With this context , I am trying to figure out ...
Hi Everyone, I’m just about to schedule hundreds of recurring monthly maintenance jobs, where I would like to have the dozens of tickets for each location set as tasks under each region. ie. One region has many locations that need maintenance each mo...
Hi, I have created a Scripted REST API to insert data from 3rd party to ServiceNow Vendor Contact table. I got another requirement to check for the "first name", "last name" and "email" which should not be empty. If these fields are empty then that r...
Please let me know is there is any way to find the respective variable used in all the script including run script.
how to display popup message in catalog item hostname(one of the variable in catalog) if host name contains less than 12 characters popup message should display host name should contain atleast 12 characters @asifnoor