Currently I have a BR that popup a message: "Error - This field is mandatory", when trying to change a field in List View. The way I configured this message is by setting the "When to run conditions" of the BR and in the tab Actions "Add message" is ...
Hello, How would I be able to show a country flag on a incident or change form? Like: We have customers in different countries and I would like to show a flag icon next to the company name. I know you can an reference attributes on User level (ref_c...
Hi, i have question, if i have 2 inbound actions running on same table(incident), then which one will run first, means how to decide the order which one will run first when triigered at a time.
Getting Permission Denied while trying to import xml to the Table : sys_atf_whitelist . Any reason why? I do have admin
I'm having trouble with the portal. When I click the reopen button, a popup window with a submit and cancel button appears. The cancel button works, but when I click the submit button, nothing happens. However, if I refresh the page and then click th...
Hi Guys, I am trying to updating an incident by hitting the endpoint through post man but i got an error "Requested URI does not represent any resource" Please refer the screenshot as below. Could you please try to help update an incident with scri...
Hello, I am working on Record producer and I have to create SLA for that, In the SLA condition the SLA duration should be Four working days prior to value date specified by requestor in form(value date is the field in the record Producer). Lets say i...
When an incident is created from case table [ case table -> Form Menu -> create incident] (refer screenshot 1), then this case is added to Incident form [under Related Lists -> cases] (Refer screenshot2)----- This cases Related List is ootb availabl...
I am unable to select multiple tickets and close them. Usually I was able to select multiple tickets - and I would double click to change status. (even for only one) Now, there is no option - stating "Security prevents writing in this field" So the p...
I need to create multiple notifications for 'problem task' and 'incident' based on elapsed percentage. I'm calling all of that notifications on task_sla. My notification does not trigger attached is the conditions I set. Do I need to add wait point...
Hi, I have some users who should handle sc_task records which are assigned to them.After I granted some roles, they can see their tasks from Lists page on Agent Workspace.However, they can't see "My Work" section on home page like an administrator. ...
We have a New Hire Order Guide. Managers are asked to complete the form prior to the new hire's start date. In this case, start date is ~1mo out.Manager could not find user in Requested For variable drop down list. User is listed as active in sys_use...
Hello, Similar to this question recently posted on community.service.com, I am getting an error which says: Context:Our servicenow admins did some work on our dev environment. Prior to this I exported my catalog item work to xml. After the admins m...
Hi Experts,Requirement is email validation .That should any email addresses noted in the "Email addresses" field when scheduling a report to be sent must end in company.com or servicenow.com."Email address" field is not a catalog variable. It is a f...
