Hi All, How can we get the data/values passed in a JSON payload into an OnAfter transform Script? For eg : Payload{"u_class":"MS SQL DataBase","u_operation":"Update","u_ci_identifier":"CI000082","u_first_level_support":"ABA-SUPPORT","u_support_hours"...
Is ‘Employee Center’ UI design based on profile/persona available with ITSM Standard licensing or ITSM Pro is required for this?
I am trying to restrict a Particular user to edit a field in CI table through ACL. The ACL is working fine while impersonating the user and checking it in the frontend, but the ACL is not restricting the user if a Schedule script is run on his behalf...
Hi Folks, I have been playing around with if, else if and parallel flow in Flow designer to create task based on different conditions but tasks are getting created only after another closure. I need all the matching conditions evaluated to true creat...
Hey gang,I've been doing some reading on other articles pertaining to recurring tasks. Other clients seem to have the same need whereby some team responsibilities, known to be some type recurring maintenance, need to be put on the radar. It also make...
Hello experts,I have to edit some options in a flow action. I am thinking it is a custom action. I see the protection property set as read-onlyThus, I am unable to edit that flow action.My question is, is there a possibility to edit that custom actio...
Hi All, Assigned to field from sc_task table gets empty after saving the record. Not understanding why it is happening. I have attached the images of that field and reference qualifier applied on that field. Thank you in advance
Hello SNow Professionals,I have a reference qualifier for List Collector that I am using in Catalog Item. I want to ORDERBY Sequence and I added the following but it doesn't Order By Sequence instead it Orders by Alphabetically. I referred to some ot...
Hi All, I am creating a script to extract some specific value followed after a keyword. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var offset = GR.substring(index, ind...
Guys , can you help me where to find Elevate Privilege role option which is not visible in sandigo release I am having admin access too. thanks in advance
Could someone please confirm if standard reporting & dashboard are included in 'ITSM Standard license' or Performance Analytics is the only way to get them? Also, if it is not available with 'ITSM Standard license', ITSM Pro is the only way to get 'P...
We are on the San Diego release and would like to roll out surveys for incident management. The block we are having is that we would like to hide the survey 'Save' button from our built survey. I know in previous versions (pre San Diego) this was to ...
I need to know how to close change request once all the change tasks have been closed. First Assignment group should be closed then Additional assignment group should be closed then change request will closed. After assignment group closed , change r...
Hi All, We have a field on change request form which is populating support group from CMDB record. when we save/update the form, value is getting cleared automatically.
Hi All, How can I compare current date & time with sys_updated_on? My requirement is to check whether the record was update recently or not. TIA
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