on submit client script

[tushar_ghadage]

Hi All, 

if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only.

I am trying this using on submit client script and not business rule because when I try to resolve it state will temporarily move to resolve state but when I refresh it, it will move back to fix in progress. and I don't want that. nor did the client. 

so here is the script below -

client script - on submit 

function onSubmit() {

    // Check if state is changing to "Resolved"

    var state = g_form.getValue('state');

    if (state == '106') {

        var problemSysId = g_form.getUniqueValue();

        var ga = new GlideAjax('CheckOpenProblemTasks');

        ga.addParam('sysparm_name', 'hasOpenTasks');

        ga.addParam('sysparm_problem_sys_id', problemSysId);

        ga.getXMLAnswer(function(response) {

            if (response === 'true') {

                g_form.addErrorMessage('There are active Problem Tasks. These need to be closed before resolving the Problem');

                return false;

            } else {

                return true;

            }

        });

        //return false; // Stop default submit until GlideAjax completes

    }

    return true; // Allow submit if not resolving

}

script include - 

var CheckOpenProblemTasks = Class.create();

CheckOpenProblemTasks.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    hasOpenTasks: function() {

        var problemSysId = this.getParameter('sysparm_problem_sys_id');

        var gr = new GlideRecord('problem_task');

        gr.addQuery('problem',current.getUniqueValue());

        gr.addActiveQuery(true);

        gr.query();

        if (gr.hasNext()) {

            return 'true';

        }

        return 'false';

    }

}); 

but here something seems to be missing as when I try to resolve the problem even when there are active p Task it will get resolved and state will move ahead.

please do correct ..

thanks 

[tushar_ghadage]

its OOTB so could not make any updates in it ..

[tushar_ghadage]

as I made some changes to the script and it worked but

my screen got freez when i click on resolve ( hopefully it did not move forward ) 

as shown below 

why is that ??

[Anand2799]

Hi @tushar_ghadage ,

OnSubmit client script is not going to work here you need to use business rule or update the UI Action.

Create a before business rule.

Use the below script:

(function executeRule(current, previous /*null when async*/ ) {

    var isPTaskExist = false;
    var grPTask = new GlideRecord('problem_task');
    grPTask.addQuery('problem', current.getUniqueValue());
    grPTask.addActiveQuery();
    grPTask.setLimit(1);
    grPTask.query();
    if (grPTask.hasNext()) {
        isPTaskExist = true;
    }
    if (isPTaskExist) {
        gs.addErrorMessage(gs.getMessage("There are active problem task related to the problem. Please close them before closing this problem"));
        gs.setRedirectURL(current);
        current.setAbortAction(true);
    }

})(current, previous);

You can also update the Resolve button condition to call your script include.

Thanks

Anand

[sangrulkaradvai]

hide the Resolve UI Action when open tasks exist 

[tushar_ghadage]

it's the OOTB Ui action and with the business rule i am facing an issue as i mentioned above where state will move to resolve and then after reloading the state will move back to fix in progress

( also i tried with script as well its happening the same too here also ) i want to keep the state on the fix in progress it self and not move ahead to resolve at all .. if there are multiple ptask open ..