One survey is triggring multiple times

mania
Tera Contributor

Hi,

When the state is closed the Survey is triggring multiple times.

Can anyone please help on this, It will be usefull.

Thanks!

 

19 REPLIES 19

mania
Tera Contributor

@Ankur Bawiskar 

Any suggestions?

Thanks in advance!

@mania 

did you check the source of both the emails is your notification?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, Notification is same but the Source are different and remins same.

 

mania_1-1744717902082.pngmania_2-1744717955225.png

 

Thanks!

@mania 

did you check why 2 Assessment instance got created?

Debug that

Also check the other email source why it got satisfied?

ensure it doesn't work for your table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@mania 

any update to this?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader