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10-26-2023 03:48 PM
Can anybody tell me why if I type anything other then the exact item name or just key words in the description or meta tags no catalog items appear in the results? For example I have a catalog item named MS Project. If I type MS Project, MS, Microsoft, project, etc. I get this catalog item as a result. However if a user comes in and type I need to create an MS Project Plane only KB articles appear. Even thought key works from this catalog item are part of there search not items appear.
Solved! Go to Solution.
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11-16-2023 09:46 AM - edited 11-16-2023 09:46 AM
I contact Support and they suggested enabling AI Search in the Service Portal so I can use stop words. Which seems to work as it ignores most of what they type.
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10-31-2023 03:21 PM
Upgrading to v4 did not make a difference. Also noticed that if I add project_plan to the meta tags if I type project plan it works but if I type anything before or after key words/phrase it still only brings up kb articles.
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11-16-2023 09:46 AM - edited 11-16-2023 09:46 AM
I contact Support and they suggested enabling AI Search in the Service Portal so I can use stop words. Which seems to work as it ignores most of what they type.
